Vehicle: Lexus RC 300h
Registration: LA51 DOG
Date of Purchase:16/11/22
Start Milage: 47,500
Failure Milage: 54,000
First Fault: 31/12/23
Description:
Went to start the car and got flashing front and rear lights. and messages coming up.
Called the AA and they jumped started the car.
My wife went to work on the 2/1/24 and the car was fine.
On her way home a message came up Check Hybrid System pull over to a safe place.
Called the AA and they charged the battery in the boot as it was very low. Started the car but the engine kept cutting out. So we had it transported to Steven Eagell (Toyota/Lexus) for repair.
The car has been there ever since as they don’t know what is wrong. Their customer service has been abysmal, hardly any contact. We have been down there 4 times for an update. Spoke with the technical engineer and he said they are scratching their heads.
The manager spoke to me on Friday after I requested and update at least once a week. He said I’ve kept my promise and still haven’t got an answer except to put a new engine in the car at a cost of £28,000 and if that doesn’t work a new transmission at a cost of £5,000.
