wewillnotbefobbedoff

Going extinct maybe, but just as long as we are still alive and kicking, many of us intend to try to carry on enjoying it while we can. Antibiotic resistance, Putin, AI taking over the world, 1% of the world's population owning 59% of it's wealth. Very little we can do about these, but by kicking up enough of a fuss over Lexus canbus theft we might get to save enough on insurance for a little holiday and get to leave our cars without the stress of wondering if they'll be there when we need them such a going to the hospital to treat our dementia even if it is someone else that has to drive us.

Hi, Please read the general forum, canbus theft scandal topic if you haven't already done so. Please make a comment. The more the better. Lexus- uninsureable, unsellable, stolen, never again!

Hi all, If you habe mot already done so please look a genersl forum, canbus theft scandal AND make a comment. It all adds up. Make the noise. Lexus - uninsureable, unsellable, stolen, never again!

BRAVO

Imobilisers should be an owner choice after market purchase as a piece of mind, nice to have, NOT an ABSOLUTE NECESSITY and we should be able to insure wherever we can get the best deal. Is this another kick owners in the teeth scam, make money on premiums, make money on a possibly second rate immobiliser, if other commentator is correct about how good this "official" offering is, it certainly sounds an inconveniemtly large lump to keep in a pocket when not in the car and pretend " were Lexus, we're so good to our customers". Laugh, I nearly cried.

Not another Lexus, unless they are into masochism.

So is Lexus is wonderful again, until there is a problem down the line with post '22 models Toyota can't be bothered to deal with?

PDM has found the pertinant fact. Dr Ken Tindall ( it's his blog) seems to be the expert's expert on CAN bus and he has said a fix can be done. Toyota have been contacted by one of his collegues/acquaintainces about this, another electronics whizz who had his RAV 4 stolen and started the investigation. Seems like Toyota are blanked his advances and don't want to know. So Toyota/ Lexus apparently can fix it, they just cannot be bothered. See extracts of the blog on my second long post on the general forum, canbus theft scandal topic. This blog link may be elsewhere in other owners postings on LOC. It's complex, but worth reading. You can understand why Toyota treat convenience for themselves over vehicle security when designing vehicles. Remember they don't give a hoot about owners after the first registration of a brand new unit.

Hi All, This canbus issue has gone beyond crazy all over the LOC. We're all aware of it now, but too late after spending, £30-£50K+ on a car. The people that are not aware of it are prospective Lexus owners, still believing the flash tv adverts and past ownership survey results. Keeping it under wraps means no reputational or financial damage to the brand. - of course Toyota/ Lexus are ignoring us. They don't need to do anything yet. Even die hard Lexus fans must be finding it hard supporting the brand after such a disgraceful attitude to owners. The only reason Toyota/ Lexus will fix this is if sales drop and the brand reputation plummets. We all seem to be divided on different forums and threads. Divide, isolate, exterminate and ignore. That's Lexus's canbus response so far. Please go to general forum, canbus theft scandal and make a comment. Push for LOC owners to make canbus a permanent front page issue until Toyota / Lexus acts in our favour. If they do then I'll be the first to shout about how good Toyota / Lexus customer service and ownership is. Also write to the Chairman and MD, details are on the thread. It only takes half an hour and if enough complain we may get security plates for all model owners. They know about Canbus, but are so far up an ivory tower they probably think it'll blow over and business as usual. Know or see in the street anyone with a Lexus. They may not look at LOC or be aware of canbus until their car gets stolen or insurance renewal rockets. Tell them about it. Tell them to write to Toyata GB / Lexus board. Talking to or contacting Lexus Customer Relations is a complete waste of our time. Make the noise. Its the only way we'll get this canbus debacle dealt with. Thanks

So basically, its already started. Lexus has the can bus curse. Kiss goodbye to £10K, £20K, £30K, £40K on anything bought at a Lexus dealership, brand new or used approved over the last 12 months. A triffling amount, petty cash even if you are a Toyota fat cat. Hideously painful if just an ordinary Lexus owner. Regretting buying mine now. I'll see how things pan out, but for my next car Lexus will be bottom of my list unless there is an all owner 2024 recall to deal with the can bus theft scandal.

Hi, Canbus theft has only just started in 2023 and is clearly going to be increasing and a major issue for 2024 for all Lexus model owners, but Toyota can ignore it because everyone is divided in their own forums and topics. Please visit general forum and view canbus theft scandal topic. Please comment on the topic and also ask this site owner why canbus is not a main page permanent link until Toyota / Lexus fixes this with a recall to fit physical plates as it has done for a few RX owners for all 2014-2023 owners. The only way Toyota will react is when poor reputation harms sales. On the gen CTS topic add your own Lexus 2024 tag line. The wittiest, most pithy will be widely circulated. Thanks.

So to lighten a serious topic what do owners think the 2024 tag line for Lexus should be? Something snappy so the general public all know it instantly even though they have never owned or been in a Lexus. Much like everyone the world over knows the SC430 is the "worst car in the world" because Clarkson said so. How about: Lexus - I had one once Lexus - want it, steal it Lexus - we've had your money, now get lost. Or I'll start a few model specific ones on the model forums. RX - great MPG -6000miles in a shipping container. Please contribute freely. Not doubt owners can think of more pithy and witty Lexus tag lines than mine. Best suggestions will be forwarded to Toyota hierarchy.

Yes, Exactly, this topic is going round and round because its conveniently divided over several forums and topics. Don't bother contacting Lexus Customer Relations. You are completely wasting your time. And yes of course JLR didn't do the recall for the benefit of owners. They selfishly did it because the brand reputation is being trashed, sales have declined and dealers are complaining. That is exactly how and the only way Lexus owners with models made between 2014-23 are going to get the canbus issue fixed on our cars. I don't want another car, other than the canbus issue its exactly what I want. I want Toyota / Lexus to fix their canbus vulnerability so I can use and park where I want a car I now feel like I've wasted £30k of my hard earned money on. It's just the same as every other Lexus owner wants and is entitled to expect. These were bought with warranty from main dealers, not off Dodgy Jon's back lot or out of a shipping container in Africa. Lexus- uninsurable, unsellable, stolen, never again

thanks eightk. spread the noise if you can. the Toyota/Lexus response is outrageous. As I said originally, if my car is stolen I'll make sure Canbus injection becomes a Lexus prawn sandwich moment. A manufacturer's recall in 2024 for ALL models for free upgrades is the only acceptable option to me. This is brewing up to be worse for Lexus than it is for JLR. Are you getting this Mr Thompson and Mr Harrison?

I’ve been waiting to see what threads and responses there have been about CAN bus theft on the forums and digging on the web before making a second post. It’s a grim picture and I’m now regretting buying another Lexus, but am stuck with the consequences and keeping my fingers crossed. The car is great even if Toyota GB / Lexus isn’t. A not inconsiderable sum has been spent on the fitment of after market security and purchase of the hugely inconvenient Stop Lock Pro Elite, - (a Lexus recommendation akin to suggesting a sticking plaster to fix a severed leg) an unattractive and deeply un-aesthetic decal to stick on the passenger wheel arch trim warning the car is theft protected without going into detail so I might have some hope of finding the vehicle where I left it without the wing and arch lining ripped off. The Stop Lock Pro Elite as recommended on the Lexus PR page to beleaguered owners does not even fit a Lexus steering wheel properly! After only ten days use there is a permanent indent in the steering wheel where the body of the lock rests on the soft texture steering wheel covering. The blade presses down on the lights/indicator stalk potentially causing damage, so the stalk needs to be pressed down to the left indicator position every time the Stop Lock is used. Even in its bag, the Stop Lock slides around the rear seat footwell during driving banging into the base of the seats and the bottom of the rear door interiors. Is this what owners of ‘premium’ vehicles should expect to put up with? Of course whether insurance will be affordable next renewal, maybe shooting up 2-300% or possibly even un-insurable is another matter. After market security products should be an option for the owner wanting additional peace of mind that the vehicle is as secure as it can be made, NOT and I repeat NOT an absolute necessity if they want a reasonable chance of their vehicle remaining where they left it because the manufacturer’s design means they might as well leave the keys in the cup holder and doors unlocked for anybody to take. Worst of all Toyota GB / Lexus division are actively avoiding doing anything about a serious problem to owners entirely of the manufacturer’s making. There were 44,564 Lexus registrations between July 2016 and November 19 in the UK, (source: Statista Research). All highly vulnerable to CAN bus attack, because of the manufacturer’s design. Plus obviously more units registered post Nov 2019 subject to CAN bus theft, but I do not have these figures. Many of these will still be under warranty; many will have been resold as used approved through the Lexus dealer network. How many owners is that with a problem vehicle? 60-70,000 in the UK. Separate, isolate and exterminate seems to be the Toyota GB/Lexus plan of action to ignore owners. As distressing, financially damaging and inconvenient this has been and could well become for so many Lexus owners, individually and even as contributors to these forums we might as well go into our gardens and scream at the back wall until red in the face for all the notice Toyota GB/Lexus division management will take. And for those who have made comments along the line of ‘’ I’ll wait until the next gen before buying, that’s meant to be secure’’ I ask after you have spent £50-70,000 on a brand new vehicle, what happens if a serious problem in its design or electronics occurs down the line and the Toyota GB/Lexus response is, ‘’not our problem’’ are you going to just take it on the chin and say ‘’oh well it’s only money, no matter the manufacturer attitude has cost me £5-10-15-30,000, what’s the next shiny, but flawed offering you have so I can waste another ton of money?’’ Restitution for existing Lexus owners via legal routes such as class action is impractical and costly. The only way Lexus owners will get the aftercare and remedial action to significantly reduce CAN bus vulnerability, rising theft numbers and unaffordable insurance premiums on their vehicles is to make this issue so embarrassing and widely known about for Toyota GB/Lexus that they have no option, but to fix the issue and the manufacturer’s expense or suffer such reputational damage that it costs them new car sales and market share in the UK. As a cohort of owners it’s not easy to achieve, but it is possible, as individual owners shouting into a closed box restitution is impossible. I am willing to be a speck of dust around which a thunderstorm develops as it were. I’ll set up an email address and platform around which owners can coalesce, (with appropriate security so it is not a database of cars to steal) so we are not individuals, nothing more harmful and easily swatted than single midges, but an angry swarming cloud that cannot be ignored. Anyone who has been to Scotland in peak midge season will know what I mean. Out there will be owners with mass media and other useful contacts, PR skills, promotion skills, etc., etc. Many won’t be bothered and wait for someone else to fix the problem- human nature, but out of the few thousand on this website and the 70,000 odd UK Lexus owners there may be enough coming forward to make a difference. Get in touch. This site purports to be for the benefit of owners and not affiliated to any manufacturer, therefore I ask the site owners to put the CANbus theft scandal topic link on the front page in a prominent position and allow a link to contact details until Toyota GB/Lexus division takes this matter seriously and provides a manufacturer’s fix to all affected owners. I ask other site users to request this of the site owner. If they will not, then why not? Maybe this sites owner would like to work with me for the benefit of Lexus owners on this issue. I have no interest in creating a rival Lexus site or taking forum member details for commercial gain. Below are a few other web links to articles about CAN bus and Lexus theft of interest: The CANIS Automotive Labs CTO blog from Dr Ken Tindall has an interesting article on CAN bus theft https://kentindell.github.io/2023/04/03/can-injection/ I’ve extracted the sections of the article I find most telling, but I would recommend reading the whole thing. The dark web site selling the CAN injector theft unit states all the following Toyota Group/Lexus models are vulnerable ‘’ Lexus models including the ES, LC, LS, NX, RX and Toyota models including the GR Supra, Prius, Highlander, Land Cruiser - and RAV4.’’ ‘’Defeating the CAN Injector First, the good news. A CAN Injector can be defeated, and it can be defeated with a pure software fix, so existing cars can be updated and once again we can avoid fitting a mechanical steering wheel lock at the end of each journey.’’ ‘’ Ian (the person who’s RAV 4 was stolen) has tried to get in touch with Toyota to discuss the CAN Injection attack, and to offer help, but hasn’t had much success. Part of the problem is that any large corporation finds it difficult to respond to security issues.’’ Are we heading for this level of theft levels of our vehicles? – ‘’Nearly 20% of Lexus SUVs stolen in Aichi Prefecture.’’ https://www.asahi.com/ajw/articles/14378293 Is this the way Lexus is going to be treating owners from now on? ‘’He wanted to keep his Lexus from being stolen. Now he faces a $20K bill and voided warranty.’’ https://www.cbc.ca/news/canada/toronto/lexus-anti-theft-bill-1.6976240 Maybe we need a few more articles like this in UK mass media? ‘’Here's Why Canadians Might Want To Skip Buying A Lexus RX. Lexus RX Series has the highest chance of being stolen in Canada with a theft percentage of 6.4 percent.’’ https://www.hotcars.com/heres-why-canadians-might-want-to-skip-buying-a-lexus-rx/ Is this what is in store for Lexus owners starting in 2024? ‘’ How Range Rovers became virtually uninsurable. Thefts of the car have risen so much that affordable insurance is just not possible.’’ https://www.telegraph.co.uk/cars/land-rover/land-rovers-thefts-expensive-insurance/ No doubt the PR department of Toyota GB monitors this website for grass roots owner feedback and as an early alert to brand reputation issues and feeds this back through the corporate structure by a reporting mechanism. So this comment is directly to: Mr Scott Michael Thompson, Managing Director Toyota (GB) PLC, Director Lexus (GB) Ltd Mr Matthew Peter Harrison, Chairman Toyota (GB) PLC, Both at Great Burgh, Burgh Heath, Epsom, KT18 5XS, i.e. the Toyota / Lexus UK HQ. Dear Mr Thompson, Mr Harrison, I appreciate as a manufacturer/distributor Toyota GB/Lexus has no interest in the owners of Lexus vehicles after a brand new unit is registered other than trying to get them to spend another £50-70,000 on a brand product three years down the line and to try to entice customers from other manufacturers to purchase your brand instead of Porsche, Audi etc. Your model relies on maintaining and enhancing brand reputation. Right now Lexus brand reputation and owner experience among existing owners is severely damaged and getting worse. As owners of within warranty, very often purchased as used approved vehicles from authorised dealerships we expect Toyota (GB) / Lexus to correct a severe deficiency in the design of your vehicles that renders them highly insecure. Such PR page nonsense as use a visible deterrent such as Stop Lock is woefully inadequate and inappropriate to remedy a issue solely due to the manufacturer’s design. These vehicles are targeted because a: they are desirable, b: they are very easy to steal. Both factors are required; both are as a result of manufacturer design. We want a DVLA manufacturer’s recall during 2024 for all affected Lexus models, i.e. ES, LC, LS, NX, RX and possibly UX for main dealers to fit physical CAN bus security to the particularly vulnerable CAN bus connection located near the passenger front wheel arch as has been done for RX and any software updates that would prevent the CAN bus being a set of unauthorised keys to steal and drive away Lexus vehicles at will. This will be at no cost to owners, many of whom have to put up with the ugly, inconvenient Stop Lock and have spent considerable sums on after market security as a critical, absolute necessity to have, not just an aftermarket nice to have extra. At present Lexus as a brand is purchased by consumers for comfort, materials quality and because of reliability reputation. Something built up after the last twenty years. You have been successful in keeping the CAN bus theft issue of Lexus models largely out of the public sphere so far. For how much longer with 70,000 odd potentially very disgruntled owners in the UK that may find their vehicles at the top of the UK 2024 and 2025 most stolen lists and whose insurance as a result will increase by 200-300%, if insurable at all. I hope you take a lesson from Lancia, as you will be aware an otherwise excellent, driver orientated marque, driven out of the UK by its reputation for corrosion and if mentioned now only remembered for being a rust bucket. Is that to be Lexus’s fate when vehicle security is discussed? What do people know about the SC430 now? Most people know it’s the worst car ever made, even though in reality it was one of the best of its time. Audi’s tagline is Vorsprung durch Technik, BMW’s the ultimate driving machine. What is Lexus’s going to be for 2024 and beyond? - Was it stolen? The choice of thieves Uninsurable, Unsellable, stolen, never again! Or are you going to address the CAN bus issue affecting all 2014-2023 models and is it going to be? Lexus - joy for life I will also write personally to these two gentlemen and publish the response- or not as the case may be. I urge all Lexus owners with NX, RX, ES, UX, LC and LS models to take 30 minutes or an hour to write directly to these individuals to complain about Toyota GB / Lexus ignoring the growing CAN injection theft issue. I will also write to the named board members of all the authorised Lexus main dealerships in the UK. I will start including their details on this thread. Toyota GB/ Lexus may not care about owners after a brand new unit is registered, but the organisations that have invested substantially in the infrastructure to sell new, used approved and maintain Lexus vehicles might start getting upset with Toyota GB/Lexus if the brand reputation gets so poor due to this mis-handled CAN bus issue consumers start steering clear of Lexus products. Anyone for a JLR now? They can barely be given away, they certainly can’t be insured for a reasonable amount, if at all, even through JLR’s own insurance scheme!! Is that going to be the fate of Lexus? The more of a public fuss is made, the harder it gets for Toyota GB / Lexus to fail existing owners in its duty of care for its vehicles and the more its reputation degrades.