stevewagster

I agree with you, I think that it is my particular car that's the issue and not the Lexus range in general, I have had several Lexus in the past without a fault, however, now faults are raised, the real level of customer service is shown to be very poor in my own experience, When you have no issues, as it should be! you get a great service, a nice cup of coffee, some biscuits and smiles but when tested, it seems not up the standard of a back street garage (this is based on my opinion and experience only) so yes it's very lightly we will move on to another brand. P.S I don't think that they have no interest in dealing with us, I just think they don't want to own the problem and admit there are clearly issues with our car.

Hugh The car was delivered to us by the dealer, they used a trailer and can only assume that it was rolled off, although the starting thing or non starting is intermittent, so he may have driven it off, at that point I was indoors! And yes, a valuable lesson learnt, we would never have a car delivered again.

Hi David, yes well passed that time, we have owned the car 2x months on the 1st Nov, although we have only had it for just under 3x weeks of that time, we have now decided that the next breakdown will be the decider and will just sell it and take the loss, we did ask Lexus UK if they could help in returning/changing the car but never heard back from them. we got the car back from the dealer last Thursday and they said: they could not find any faults, they could not replicate any faults and the ones that they did find were "standard known issues for a Lexus" we will never purchase a Lexus again and will try the tell as many people as possible about our experience. What a shame, they used to be a premium brand with top notch customer service, now they are just top notch prices.

Well, so far we have had 4x breakdowns and the car has been in the dealers more than than we have had it, we purchased our UX F Sport Takumi on September 1st and from the moment it was delivered we have had problems. We it was delivered he car was left in the road with our agreement, fine, so when the diver left we went to park it on our driveway and the car had no power at all, in the end our neighbor who also has the same car cam out and said he had a jump pack, as we had no power he used the manual key to get in and got the car started with the jump pack thingy that he has, It sprang into life all seed fine apart from finding black grease all over the interior door handle and steering wheel (White Leather) we got off as much as we could but quickly discovered that the supergard had not been done to the interior or exterior at all, no sticker to say it had been done no supergard pack and it could clearly be seen that not of this had been done, the dealer agreed to have the car back to to get this done, as we paid £700 for the privilege, this had to wait as we had a long weekend planned to the next day. the next day and we are off to the New forest for a much needed break and all seemed fine ish, a few infotainment glitches, we didn't take to much notice of them at the time however the radio was cutting out for long periods at a time and when it was on sounded really tinny, anyway, we arrived at our destination unloaded the car and found that yet again we had no power, sunroof open, doors unlocked etc., we was in the middle of the new forest, a remote and secluded part, so by this stage, we had enough and just left the car car in the carpark open, we was luck it was the hottest day of the year, we just had enough at this point and just wanted to get in the hotel and enjoy our stay, In the morning, we went out to the car and all was fine, got in, started it up and every thing was working!!! after this we were to have 3x more breakdowns over the next couple of weeks. we have also had this list of problems/glitches, some related to no power and some random, I also forgot to say that we have had a smell of burning electrics/plastic in the cabin, no smoke! so we this this is also a cause to the problems, and as mention the dealer had had the car now for longer than we have, listed below are a list of the issues we have had, not all as some maybe forgotten. I would be very interested if anyone else has had these type of problems and if so, how they was resolved as then deals has not found any problems so far and i feel like I'm loosing my mind, my wife has said so won't drive the car as she has lost all confidence in it and for fear breaking down and being stranded somewhere, I fully agree with her, we are very interested in your thoughts with this, please see the list below. Thanks 1,Failure to start 2, Loss of all displays in the car 3, Total loss of electrical and mechanical power. 4, Buttons operating different functions to what they are supposed too. 5, Loss of radio Signal when driving, the longest period of well over an hour. 6, Radio has significant periods of sounding very tinny. 7,The radio boot speaker sounds as if it is blown for long periods and then back to normal. 8,The sign recognition is glitchy, the 60mph was displayed for 3+ hours on a journey of over 170 miles, mostly motorway, with lots of variable speed limits. 9, regular smells of burning rubber/wiring 10, Not being able to turn the front wipers off, after a short Journey, I then returned to the car and they worked fine, also on occasion, the washers would not work. 11, The kick boot opener has never worked. 12, On one occasion we arrived our destination and could not lock the doors or close the sunroof, this was left all night like this and when we returned to the car in the morning, it all worked fine, we were lucky this was the hottest day of the year and somewhere reasonably secure. An unrelated issue is, there is a feeling that something is loose on the steering, you can feel it through the steering wheel, this is not all the time, the steering is precise and responsive, I think this is worth checking as it could be a big safety issue.