HGUS

That is what I expect and that's how it should be. My impression of my current Lexus Dealership is that they want minimal human contact hence the auto check-in, etc ....

I hope it improves too. I think there are around 46 Lexus Dealerships in the UK. I'm working my way through them 😉 Wouldn't want Lexus to go the same way as Nissan Infiniti. They'd better focus and improve their ways as there's a lot of up and coming competition out there.

I wish Edinburgh were closer.

Well, just got back from this morning's so called Luxury Lexus experience. haha! 😒 My existence was actually acknowledge at about 09:20, over an hour since I'd got in. I found out that their workshop was a mile down the road, hence the 1.1m each way trip. I was offered a coffee but low and behold another bloke came along and handed me the 2nd key and said the locking wheel nuts were all fitted. No coffee or Biscoff today! 😒 Was escorted back to my car by 2 blokes. Oh, wait a minute where's the car .... a few minutes later they located it, with my help, in their carpark. 😒 On the drive back I found that a number of settings had been altered ..... 😒😒 I left my last Lexus Dealership due to the poor experience I received from them and bought a new Lexus from a new dealership. Now my hopes of a ever getting a great, if not nice, Lexus customer experience appears to be in free-fall down a drain 😒😒 Like the cars but if Lexus Dealerships don't improve then my next purchase ain't likely to be a Lexus. Running out of what I deem good Dealerships in my near area now. 😒😒

Just checked my 'Trips' and it appears that my car is off on a jolly 1.1m away. No idea what's happening!

At the dealership now, did the self check-in which I wasn't that keen on. There was no welcome, no hello, pretty much nothing. Even the coffee machine is away being repaired. Just sat waiting, around 40 mins now, for someone to come and give me the the 2nd 🔑 and tell me the locking wheel nuts have been fitted. Not impressed at all. Is this really the best that Lexus has to offer 🤔

All included in the price of the car. £0.00 extra! However, I would expect them to at the very least include a coffee ☕️ 🙃, biscoff and any other freebies that they feel a Lexus owner deserves for having to wait so long. 🤔

My dealer just phoned, the 2nd second key 🔑 has arrived. The🔒 🛞 nuts arrived a while ago but thought I'd get them both sorted together. After waiting since Nov '23 I'm booked in for an hour on Thursday. 😃

👍

Welcome to the RX450h+ Club. I've certainly been happy with mine and fortunately 🤞 I've never had any problems with the app. 😃 Enjoy!

Yes. However, paying so much for a new car and being loyal to the dealership by getting it regularly serviced, etc with them I felt I was just met with excuses regarding their substandard service. Not what a customer of a luxury, or any, branded car wants to hear! I have high standards and I expect them to as well.

It's hit and miss! The previous dealership I bought a new Lexus from was great at the start however, in my opinion, their standards really dropped and I became very disappointed with them so bought my current new Lexus from another dealership.

ditto

I went from an NX300h to an RX450h+ and haven't looked back. Yes, the RX is bigger and this brings with it a larger boot space which is what we wanted. As for manoeuvrability, I haven't had any issues so far, especially with the cameras for tight spots. It does overhang some of the smaller parking spots, especially in supermarket carparks but nowadays cars in general are much larger and parking spaces haven't kept up. Given that, my wife hasn't driven the RX and I think she will find it a little on the large size when she does. She didn't have a problem driving the NX. Would I go back to the NX300h, well no but I haven't really experienced, other than test drives, the NX450h+. Overall, I'm very happy with the RX450h+ and wouldn't hesitate to purchase again but that would also depended on what cars, Lexus or otherwise, were available that I liked at the time.

I'm going to raise my expectations now that you've given me something to aim for 😉

Wondering what the max I will ever likely get. Anyone above 44.4?

Bought Nov 2023. Locking Wheel Nuts now in and have to arrange a collection/fitting date but my Dealer says 2nd Key Fob estimated March/April. Just saying, that's all!

and one to beat them all .... with amazing auto headlights .... spotted just around the corner. 😉

They also had the LM500 .... It was nice but I wasn't overly impressed, unlike this guy .... 😃

Was in Midland Square again today. The new Crown Z Sport .... and the one I'd really like .... the new Crown 👑 Z Hybrid .... 👌 👍 ☺️

I don't think they do anymore. You just phone the assistance number. My number is on the front windscreen amongst other places.

Looking cool 😎 👌 👍 😀

I've recently acquired the latest RX450 and my dealer informed me that it doesn't have the canbus issues of previous generations. I presume it would be the same for the latest RX350 but please don't quote me.

I had a 2019 NX300h Takumi 🇬🇧 and if it had kick sensors or remote start then I was certainly unaware of them. So as far as I'm concerned .... not in my experience.

'Only the crumbliest, flakiest app, behaves like apps never behaved before' springs to mind. 😉