Steven C

2 hours ago, beyond the blue said:

I've never really studied tyres in the past, but having read a few threads about them I looked up the rating of my Dunlop SP Sport Maxx 050 and it shows 'D' for the fuel economy. What would be the difference between 'A' & 'E' is it minimal or substantial?

Mine are the Maxx 050 which have been discontinued but I am getting in eco mode 50.7 mpg on local runs with them. I hate the road noise so they are coming off the car next week. 

Any views on what tyre make is best for reducing the tyre/road noise on the ES300H. I cannot stand the road noise in the cabin from the standard tyres Dunlop Sport Maxx 050 fitted by Lexus which are the 235/45/18's They are truly awful on motorways. This is a new car so somewhat disappointed with it.  Been looking at new Hankook Ventus ION s IK01 sound absorber xl. Fits EV's but Hankook tell me can also be fitted to the ES300H. They claim it should reduce the noise considerable. Other choice would be Michelins.

1 hour ago, LenT said:

At the very least Steven.  😊

And hopefully you’ll return to let us know all about it.

But looking back at the OP - and irritating though some elements may have been - I doubt that I would have castigated a Dealer because of, for example, the careless parking of a van driver.  

So perhaps I have a generally more relaxed attitude.  As an example, at the last Service I asked that the usual complementary valeting should NOT include being taken through the car wash at MK on account of the car having been professionally detailed with a ceramic finish.

I had used the.collection and delivery service, so was surprised when I got a call from the Service Manager to say that, unfortunately, that message hadn’t got to the young mechanic so the car had gone through the car wash.  The Manager apologised and asked if I would examine the car and if I saw any new damage they would deal with it.

Needless to say, there was none.  But he needn’t have made the call at all.  How would I have known about it?  If any marks had been there, how could I prove they were not there when they picked the car up?

What that told me about Lexus MK is that they were more concerned about having a satisfied customer than being embarrassed by a small oversight.

I'm sure it will be fine LenT. Interesting note you made about the ceramic coating as I'm having mine done in two weeks and will have to make sure they do not put it through the car wash. I was warned not to put my last ceramic coated car through a car wash as it can remove the coating. I will probable stay up there for the first service as it should be a small service so will wait while they do it. But that is a year from now.😁

7 hours ago, LenT said:

And where did you hear that, Steven?  Not from me, that’s for sure.

I bought my IS250 from them when it was a couple of years old and its had a regular annual service there ever since.

So far the service I’ve received has been exemplary.  I have three year service plans so that everything is organised for me.  At the last MOT I had a video tour of the car to report on its condition and to identify the very few area that might - just might - need attention in the future.

The few items I’ve ever asked them to attend to have never been a problem 

Every six months they contact me - possibly to see if I’m still alive - and if they can interest me in a new Lexus (they can’t).  But should Lexus suddenly offer something that suits me better than the one I already have, I would have no hesitation about getting it from Lexus MK.

Of course, that’s just based on my experience.  Why do you think yours might be different?

LenT, It's the header comment in this post about Lexus Cambridge who are owned by the Steven Eagell Group. I have no experience of the Steven Eagell Group or Lexus Milton Keynes for service yet other than having a test drive in the ES300H. Hopefully I will receive the same service level as you do. 

Disappointing to hear the Steven Eagell Group appear to have a poor reputation as the Lexus Milton Keynes branch is supposed to be my local service dealership for my new ES300H. Maybe I need to use Lexus Reading.