Gary H

Terrane Khaki - my favourite colour in the Lexus range in recent years. It’s stunning when the sun catches it. It's a colour I really wanted my own UX in initially. With any luck, I should be picking up my new NX350h in the same colour in a couple of months time...

I do like a tidy engine bay, it must be said! A sign of a caring owner. Great work there, Steve! Whilst I don't always clean the engine bay every time I wash my car, it certainly gets a once-over every month or so - just to keep on top of it.

My sympathies @JTS. As I've said before, we seem to be in a rather exclusive club of forgotten/ignored long outstanding orders they don't want to deal with. To the best of my knowledge mine should be built by now (I was told it was going to be built in June but have had no confirmation of that), but whereabouts it is in the world is unknown. I'm told it'll be September for delivery, but again this is from a dealer which has been so scant with information that I simply don't know what to believe. September is fine with me but again, with zero updates I don't think the company understands just how infuriating this is for deposit-paid customers and what future implications this will have.

I'm wondering if we have any members here with NX orders dating back to May 2022 like myself (or earlier) who are still waiting for their car now? I'm genuinely beginning to think I may now be getting close to, or even just about holding the infamous title of having the oldest outstanding order...and if so, by what margin? 😕

Hi ken, welcome to the forum! I hope you enjoy your UX250h. I’m an outgoing owner of a 2020 F-Sport that I’ve had from new. Boot space aside, it’s proven to be a thoroughly competent and reliable car. I have an aging Nextbase 212 Dashcam which I’m hoping to upgrade over the next 12-18 months. It's not hardwired into my UX though - it just fits onto it’s own mount at the top of the windscreen!

Very good Neil. It's made me properly chuckle, that...! I do have one very minor ‘buzz’ sound which you can only hear at certain revs - which is coming from somewhere behind the centre of the dashboard - either behind the centre vents or the screen but it’s something I’ve just lived with. Fortunately, that’s about the only 'non-standard' sound it makes. I can be a little picky who can be passengers in my car. I’m known at work as someone who likes a spotless car. I remember giving someone a lift home once and she knocked her shoes together as she got into the car and then when she got out, make an audible gasp and picked up a couple of stray stones which had found their way onto the passenger floor mat before wishing me a good evening and leaving! I drove away thinking "Crikey, I'm not that bad, am I?!" 😳😄

I tend to get the best mileage from BP stations - but I only really go into them when their prices are at similar levels to the supermarkets. It's similar with Shell too, although I’ve not used a Shell garage for quite some time now. The worst for me in terms of mileage has to be Morrisons. It's not too bad if you're just pottering to and from work. However, do any distance and the fuel gauge soon starts coming down. I've noticed this with several cars I've had - which is why if I know I've got any distance trips coming up, I'll avoid it and go to a branded station instead. Our local Morrisons fuel station, which regularly used to be the cheapest in town, is now just as expensive as our local BP. As a result, my car has had a few nice fills of BP over the course of this month.

I don't get the opportunity to be chaffered around in my own car that much any more. Infact, in my UX I think I can still just about count on one hand that’s happened in over three years! On one of those occasions I did manage to experience sitting in the back of it whilst in motion. It was more comfortable than I thought it would be. I was pleasantly surprised. Whilst up front, oddly I have found the touchpad easier to navigate around from the passenger seat than the driver’s. Then again, from the driver's seat whilst in motion I do have other, more pressing matters, on my mind!

I was incredibly careful when I specced my UX back in 2020. I made sure it was just under the £40,000 mark. The Takumi spec was out of the question unfortunately, so in the end I plucked for an F-Sport with a few option packs (Tech & Safety, Premium Plus and Adventure Pro) which at the time brought it to £39,574. 😄 So I got it to as close as possible to being a Takumi in terms of spec without it actually being one for under that £40,000 price bracket.

Incredibly unlucky there, Vladimir. I'm sorry to hear about your IS250 and it's bad enough to be written off. The main thing is that you've come away unharmed. A car can ultimately be replaced. Lets just hope all the insurance business can be dealt with swiftly and without complication. Not in my current car but in the Audi Q5 before it, I did once aquaplane on a patch of standing water on a dual carriageway near work, which often forms after a heavy downpour. It’s on a very slight right hand curve and an on-slip from a junction runs up the nearside. Luckily there was no accident but I did very much feel the front end of the car carry on in a straight line and not along the slight right hand curve. Ultimately it sent me to the cat's eyes and dashed lines between the inside lane I was in and the on-slip. Fortunately no cars were coming up it at the time. What was even more concerning is that I wasn't even doing 60mph at the time. This was around 56/57mph ish. It was only as my nearside front wheel went over the cat's eyes did the front end regain grip. As an outgoing UX250h owner, it's a car I've been very happy with overall. It's been a great overall companion for the last three years. The F-Sport seats up front are fabulous. I do hope you find yourself another Lexus in the near future. All the very best.

Yes, I'm getting the impression that the tracking on the app isn't brilliant. For me, it would have just offered a little reassurance that things are progressing, rather than having to resort to complaining to get any sort of vague 'subject to change' update. So far throughout the whole 14 month process, I've only had one single, verbal, update which hadn't had to be prompted without me chasing or having to complain to Customer Relations first. Obviously if the app had worked I'd have kept an eye on it and some of the frustrations I've had during this wait may have not occurred. I generally don't get involved with the app on my UX. It took me the best part of three years to get that set up and synched correctly with the car! It wasn't done at the time of collection (this was from another dealer) and was simply told something along the lines of "it's easy...". Those were my instructions, so I never really bothered with it. Yes - just to confirm that my email address is the same as it is with the UX. It's an e-mail address that I've had for about 18 years. In the 14 months since I placed my order (well, it's just shy of 14 months but it's close enough) - I have only had one single piece of correspondence relating to my NX order over email. That was confirming my order - about a fortnight after I'd actually placed it. I found that out after I called and found out the salesperson took my email address down incorrectly (easily done). Since then, I've had zero correspondence over email from either the dealer or Lexus themselves. Three email from myself to Lexus customer relations hasn't resulted in any email correspondence back. Just a couple of phone calls. I know that all sounds a little vague. I will likely disclose more of what I've had to deal with once I collect the car (believe me, there's more than what I've been saying across this thread over the course of this year), but whilst the process of waiting is still ongoing and out of respect whilst things are subject to change either positively or negatively, I'd rather just keep quiet.

I wish I had an app that worked in order to keep me updated. It's not worked from day one for me. It shows the UX I own now and that's it. It's never shown my outstanding order for the NX350h Takumi. The dealer didn't seem to be bothered about it when I brought it up with them four months ago (during the service on my UX). I've also brought this up on at least two out of the three e-mail to Lexus customer relations, but it fallen on deaf ears. All I've had to rely upon are basic scraps of information from the dealer - which they've almost only given me following on from my complaints. With hopefully only two more months to wait, it's not a matter I think that's worthwhile perusing any more.

It’s rather worrying, isn’t it? I’m due to swap my UX for an NX sometime in September (I hope...). Towards the start of the year when I phoned my insurer to get a rough idea of how much extra I’ll be paying, I was told I would be looking in the region of £100 more. Obviously without any registration details, there’s only so much they can do in order to give me a rough quote. This was shortly before all the Canbus thefts business really took off. I dread to think what my quote will be now. I have to say that throughout my clean 21 year driving career, there hasn’t been many years where my renewal premium has been under a 30%-odd rise. A phone call often brings that considerably down - which just goes to show what chancers they are. Not so much now, but there has been several occasions in the past where I’ve had companies try to literally double my premium despite zero changes in circumstances.

They’ve done great work there, Jim. I’m impressed with what I see. Thanks for sharing. It’s always worthwhile knowing companies out there which will refurbish leather interiors.

Mine had five miles on it when I collected it. Yes, I was ‘sad’ enough to take a picture of it on collection day to remind me!

I'll tell you what wood dashes I also liked - which will very much divide opinion. I still like them to this day if I have to be completely honest... Those faux-walnut jobs Ford used to install on Ghia models of the Fiesta, Escort, Mondeo and Scorpio from the mid-late nineties. Yes...yes...I know I'm 'sad'. I accept it, but I thought they looked rather good! 😳 One brand of car which very much went down in my estimations was Jaguar when the XF was first launched. I thought it was a boring looking car in comparison to the S-Type (which, yes, I did prefer) and what disappointed me the most was the brand started to replace it's wood dashes with the same old glossy silver-plastic and aluminum affairs you find just about anywhere else. In my eyes, it looked 'cheaper'.

That’s good to hear. I will admit I’ve been considering when my NX arrives, digging out my old crook-lock from the garage that I know I still have the key for!

No updates from me since my last post, as you'd probably come to expect by now. My best assumption is that my car is built and awaiting a place on a ship. Maybe it's now just got onto a ship? I don't know... This is only assuming it was built last month as I told it would be at the end of May... Again, your guess really is as good as mine. 🤷‍♂️ It's good to see you've gone for the same interior as me! Of course though, neither of us knew about the beige glovebox lid, given we ordered ours such a long time ago. I'm going to reserve judgement on that until I physically see mine. I hope you don't mind me asking, but did you request the dealer take those pictures for you when it arrived or did they just do that for you anyway? I recall one new car (not Lexus) I had coming up for 18 years ago I was allowed to go into the compound they had to see my then new car up close. That was about a week and a half before I picked it up from memory. It had already lost all it's protective plastic wrapping by that point though, sadly.

It was indeed - BL Russet Brown! I would say that is one of my all-time favourite factory colours that's come out of a car factory. I friend of mine had a 63 plate Honda Civic in Urban Titanium! He had it from new and only sold it about 18 months ago. I remember him being not that keen on it at first despite choosing it, but did very much come to like it over time and ultimately, it became one of the reasons why he kept it as long as he did. Another cracker (and incredibly rare) is 'Antelope' from Vauxhall. It was available in the early Mk4 Astra and the Vectra, circa 1998/9. It was a light-ish metallic brown similar to Honda's urban Titanium but I've not seen one in the metal for many years now. It was another stunner! Crikey, I've not heard that Slade song for years! Well remembered there...! 😄 I've just had to Google search the Grecale...! I'd never heard of that until now! Now - that is another nice brown with matching interior! Not so sure on the exterior design, but that interior in brown is absolutely delightful! 😋 Unfortunately, I lack the funds for such a car! I've always wanted a car with a wood dash! I've never made it to those heady-heights as of yet sadly! My upcoming NX350h Takumi when/if it ever arrives (ha!) has that wood effect trim on the front doors by the speakers - but I think it's grey. Well, it's been close to 14 months since I ordered it, so I don't remember now...!

No problem, @Ammu ! I'm glad it's something I can compare more or less directly given we both have UX's with the same leather (barring colour) of similar age! Indeed. I wouldn't worry about the leather. I'm pretty fussy with my car when it comes to keeping it looking and feeling as 'new' as possible. It's a shame leather does get the odd mark on it but sadly that's just the nature of the material. This is my fourth car with full leather and all three of them started to develop similar marks in similar places after around 18 months/two years. It's something that I personally consider to be normal wear and tear. Now, if I saw marks of this nature on my seats or indeed yours after a matter of only a few weeks or months - then I'd be more inclined to bring it up with the dealer. However as what Brent says above, the light should certainly come under the three year warranty. Unless there's obvious accidental damage e.t.c, I don't understand why that shouldn't be covered.

Whilst I haven't done any research recently, I did look into what the insurance premiums would roughly be at the start of this year. It was just to give me a 'ballpark' idea really. My current insurer said I’d be looking at about £100 per year more than what they insure me with the UX. A couple of others I tried were similar to that increased figure too - give or take £10 either way. This was before all the canbus theft business flared up though, so I suspect I’ll be looking at higher figures now. I'm quite happy to stick to my existing insurer if they’re close to others. My father retired six years ago (he’s 71 next month) and he's now paying about £60 more than he did shortly after retiring. He's now at the age where his premiums are rising again. To counter act that since he retired, he's reduced his annual mileage allowance twice and, of course, removed work-commuting from his cover. He could, in theory, drop his mileage allowance again by another 1000 miles but then that would be cutting it really fine. It would leave him with virtually no 'wiggle room'.

I have to say that looks like reasonably normal wear and tear to me, for a three year old car. My own 2020 UX has similar marks in similar places on the front seats. Obviously I don't know the mileage on yours, but mine is currently sitting on 25,600. I also have a crease mark on the passenger seat nearside bolster. I've attached some pictures for your reference.

I'm loving this thread! There simply isn't enough brown cars or brown interiors on this earth! Not any more at least. I did once have an Audi A4 S-Line Black Edition ('Black Edition' basically replaces the shiny chrome bits with gloss black) in Teak Brown. In incredibly rare colour. It was pre-registered, but I did have a choice over Silver, Red, White, Black...and just one single Teak Brown lurking in the corner. "Brown...It has to be brown!" says I! Even the salesman look rather taken unawares by that! 😄 My late grandfather did have a 1972 Vauxhall Firenza (had it from new for 23 years...) which when it was only a few years old had to have a black vinyl roof put on it. That was only because part of the garage roof collapsed in on it and scratched it! It remained on the car not only for the remainder of the time he had it, but also after the supplying dealer bought it back for display and give it a very gentle restoration! Aye, I do! Before my time, but I certainly remember a few elderly examples when I was a growing up. It’s a shame the only time I see any these days are in classic car shows.

Mine is at 25600. I suspect by early September when my upcoming NX should, in theory, finally be at the dealer, it’ll be in the region of 27000-27500. I have no more distance trips planned until I change cars, so what it gains now is basically going to/from to work and the odd day out at the weekends. I’m due to visit my brother down in Suffolk in September, but that’s almost certainly going to be in the later half of the month.

I come across this the other day, yes. It looks very positive for the NX and a great achievement indeed. It’s getting your hands on one which is the problem. I only hope Lexus can justify to me my extended wait over most other orders - of what’s likely (so far) to be in the region of a 15 and a half - 16 months, as this is what I have to base my own experience/opinion on.