Jimmy77

I did this with their own valuation calculator based on the 75k miles, and advised them of the outcome, it's difficult for them to argue against their own software.

Yes that's the very minimum I would be looking for, and extra for the troubles. At the moment though I'm more inclined for a full refund, I'm already scoping out potential replacements. I'm just curious to know how much of a discount they will offer. As much as I like the car, I know handing it back is the sensible option. Cazoo... so need to get it all sorted before they go out of business! It was paid for by card, so I should also be able to do a chargeback if required.

Hi chaps, sorry for not updating sooner! So yes, the service centre confirmed that the service history was correct and that the mileage was 75k+. They couldn't actually confirm the exact mileage from the ECU, however there were some historical data capture points with mileage (such as the 12v battery replacement) which match up with the service history. They suspected it could be a replacement speedo, however they couldn't confirm that without taking the whole dashboard apart. They gave me detailed print outs of the service history and the hybrid health check certificates. I've been in contact with the dealer to understand what my options are. I have more than enough evidence to just get a full refund, however I'm considering just taking a partial refund based on the higher mileage. The car itself is in great condition, which the service centre technician also commented, so I'm reluctant to have to hand it back. That said though, if I do take a partial refund it will need to be a significant one. As of now I'm still waiting to hear back from them, although they have acknowledged and accepted they have farked up on this.

I have spoken to the service centre where the work is recorded as taking place, and they have confirmed the reg/vin details. It's booked in for an ECU mileage check next week, so then I should have the answer.

Hi guys, thanks for the info and advice, there's a Lexus service & parts place literally 1 minute drive from my workplace, so will give them a call to see if they can do an ECU check next week when I'm back at the office. The tyres are different (rears are Michelin and fronts are Dunlop) yet the interior and exterior barely show any signs of wear and tear, and still has that fresh smell. I'll update on here once I've had the ECU checked. Cheers, Jimmy

I did an HPI check and everything checks out fine, no recorded plate changes for the vehicle

Thanks, the MOT history and mileage details on the DVLA show no failures or advisories, and a mileage of 2,100 miles. Its just the information on the Lexus customer portal which seems to show something completely different. I contacted the generic customer service email and their response was: We would believe the service history data uploaded is correct as these entries are provided from the servicing Lexus Centres. I would advise you to contact the Lexus Centres who serviced your car to confirm the mileages are correct. If deemed to be incorrect, the Lexus Centres or yourself can contact us to have the data corrected. I have sent a request to the last listed Lexus Centre to confirm what records they hold for the registration. Hopefully they will have an answer.

Hello all, I purchased a 2019 IS300h F Sport with a very low recorded mileage (around 2,200 miles) a few weeks ago from a mainstream dealer. The last MOT from 7 months ago also indicates a recorded mileage a few hundred miles less than that, and everything on the car seems to be in very good condition with very little wear. The issue I have however is when I put the VIN details into the Lexus customer portal it brings up the service history of a car that, prior to the only MOT its had, has a mileage in excess of 75,000 miles. When I try with just the registration it doesn't bring up anything and says unknown details. Is there a way to reconfirm the mileage somehow? Or has anyone else had anything similar with discrepancies showing on the customer portal service records? Thanks, Jimmy