Ive only been to the Lexus dealer one time so far to set up a service plan & I felt like a VIP despite asking for help with a used Lexus which i bought privately, s****y (you cant type sw@nky on here huh!) showroom, coffee, biscuits, greeted at the reception etc, couldnt have been better really. Will go for its major service & fuel vent recall thingy in June, will see if I still feel the same way after that.
Opposite to my VW experience, no one even looks in your direction when you walk in & the showroom is just some random open plan thing with random desks & a few cars scattered around.