Scotlex

2 hours ago, HPS13 said:

Have you been out buying magic trees? 😀

Good luck with your new car!

Thanks 😀

I really love the "new car smell" 😀😀😀

One of the best bits of getting a brand new car. 😀

On 9/18/2023 at 9:50 PM, Russell Wheeler said:

Mine's 17 years old, never any problems. Always starts and runs. Yes MOT time can get expensive with worn rubber components - but it is 100% dependable

17 years old is great. Probably the most "environmentally friendly" way to own a car.

I think some of the older cars were "built to last" and just run for ever 😀

1 hour ago, Deb said:

Finally picking up our 350h tomorrow morning 🙌 

 

Great news. 

Hope it all goes well 😃

The Lexus dealer said that it did, but I am not so sure.

You can turn Wi Fi on (in settings) but not sure what it does.

I will investigate further 😃

Does the NX have Wi Fi ?

If so, is it free and will I eventually have to pay for it?

Thanks.

9 minutes ago, Boomer54 said:

Been awhile since I bought new. However, last times there has always been a very detailed sales sheet showing all specified choices signed by them and me at the time of ordering so forgetting what was ordered has never been remotely possible. Do Lexus not do this?

To be honest, compared with some other manufacturers, Lexus does not have a huge list of options.

I think currently there are only 3 options for my interior - white, black or red.

The colour, trim and options are clearly shown on the order form (which was obviously signed a year ago). 

5 minutes ago, Hookyman said:

Oh gawld, I’ve got a black interior being delivered soon, what are the chances it’s turned cream….

Shouldn't laugh 😅

Probably quite unlikely.

Unless your car is also Sonic Titanium 🙈

3 hours ago, steve2006 said:

How times don’t change; back in 1909 Henry Ford famously declared that “a customer can have a car painted any colour he wants as long as it's black”.

I actually like black. My last 3 cars have been black.

They look great but difficult to keep clean.

4 hours ago, Malc1 said:

Thinking of the other buyer, wheresoever, whomsoever,  who also has a “ wrong car “ 

The one designated for you …… shame no one could track him/her down to make the desired swap ….. did Lexus even try that possibility one wonders  

You haven’t just got the wrong car, the wrong car’s got you 

And likewise your “proper car “ has been delivered to the now wrong owner 

Wot a debacle ….. TWO messed up orders ….. TWO disappointed owners 

The new car you have was certainly bespoke made to someone’s Order …… someone somewhere ……. surely ! 

Malc 

I hadn't actually thought about that.

11 hours ago, Chris89 said:

Hi all,

New Lexus owner here! Just trying to get my head around all of the information. I’m just looking at the service schedule/warranty and care booklet. I can see what gets done with the intermediate and full service, but looking at the additional replacements it mentions transfer oil. Is this something I need to arrange or will this be replaced as part of the full service? 
 

Sorry for a novice question! Any help greatly appreciated. 

As said above, just let your Lexus dealer deal with it all. They should advise what is required and when.

Just enjoy driving your new Lexus 😀

Welcome 😀

5 hours ago, NemesisUK said:

The dealer knows full well what was ordered and what was delivered. Unless there is some sort of explanation then they are simply hoping the customer has forgotten what they ordered!

This has certainly crossed my mind - car arrives with the wrong interior and they just hope I don't notice or complain.

You would certainly think that someone checks the cars as they arrive at the dealer.

On 9/16/2023 at 2:22 PM, Gaazzared said:

New car just picked up, liking it up to now. Complete with rubber mats, boot liner and mud flaps all foc from the dealer.  
just need to work out how things work now. 
 

 

 

 

Great looking car 😀

9 hours ago, Chris to her said:

Exactly the same happened to me. Ordered Black and Cream, and got Black. Like you I accepted it; I wasn't about to wait another year. Maybe there was a shortage of cream leather.... along with keys and locknuts.

Sorry to hear about that. Did Lexus deal with the problem well? Was your dealer aware of the problem or did you discover the wrong interior when you opened the door (as I did).

You would think that the car would be checked at Derby and at the dealer to ensure that the spec. is correct.

As you say, starting the waiting process again is probably a step too far 🙈

5 hours ago, Andy B said:

Are we talking about just the headliner here or the whole interior (i.e. the seats and door panels; etc)? 

If it's the former then I might be inclined to let it slide - especially with the offer of some compensation (financial or by other means) from Lexus. If it's the latter then I would definitely be very dissatisfied and would be exploring my options around rejecting the car and getting Lexus to source one in the correct specification pronto. 

[BTW, I'm assuming that it's just the headliner as I'm not aware that you can spec the NX with white seats; etc.]

Unfortunately it is the whole interior (the seats, door panels and glove box cover etc.)

As far as I am aware you can spec the NX with red, white or black.

1 hour ago, MarcG said:

If you reject the car as not being of the required specification it becomes a used vehicle and therefore the Dealer is likely to take a hit when reselling it. It might be worth pointing that out to him as a starting point for compensation.

At the end of the day you have paid a lot of money to get the exact specification you require. I would also advise contacting Lexus UK. Best of luck

Thanks

1 hour ago, RONNIE W HODGEKINSON said:

This car was destined for you you Alister So It Isnt exactly what you Wanted !!!! I personally Like the black interior And think as already said a light interior shows up all sorts of marks ..

Very true. Thanks 😀

28 minutes ago, Spacewagon52 said:

Still disappointing as you could probably have bought a used one at some point. When you buy a NEW car you pay a premium to get what you want.

That is my main point. You can buy a pre registered car (with a good discount) that has spec. or colours that wouldn't be your first choice.

3 hours ago, Lmafudd said:

On the bright side you will enjoy not seeing the dirty marks that are almost inevitable with the paler linings, mine had the technicians palm print after they replaced an alarm sensor. 

My UX has a black liner and I think it gives a cozy feel to the interior.

I'm surprised the dealer hasn't offered any consolations. Free first service would have been my starting point.

Very true. My last car had a light interior and I was quite careful not to mark it.

I have had "technician oily marks" on a couple of cars which is very annoying - especially with an expensive car.

6 minutes ago, Hayzee said:

I think you'll find there's no space for any spare wheel unfortunately 😕

I do miss a spare wheel - but hopefully won't need it 🙈🙈

9 hours ago, LenT said:

How very infuriating and disappointing.  I can see that it puts you in a very invidious position, Alistair.

Do you reject the car on the basis that Lexus is in Breach of Contract, or do their Terms of Business reserve the right to change the model specifications without notice.  They may claim that Lexus reserves the right to change the specification and it doesn’t alter the material performance.

If you reject the car how long will you have to wait for one that’s correctly specc’d?  And can you get a free loan car from Lexus because you sold your existing car solely in the reasonable expectation that Lexus would deliver what you had paid for?

Have you actually registered this error with the Dealer?  If so, what was their response?  Did they mess up the Order or are they also victims to a lesser extent?  Depending on those answers - and how strongly you feel about it - you might want to consult a Solicitor before taking further action.

It may be that the Dealer will offer a refund as compensation, or are there extras that you might accept, such as a SpaceSaver wheel, top of the range dashcam, and such like?  

At least you now have the car and can settle down to enjoy it.  You may find that will compensate for a lot of disappointment.  😊

Thanks for your reply. I hadn't even thought that somewhere in the "small print" it allows them to change the spec. but you are probably correct.

I spent nearly 4 hours at the dealer. A loan car was NOT available. They could possibly get the correct car for February next year.

I might ask about a space saver wheel.

Hopefully I eventually enjoy it  😀

Sounds great 😀

Hope this continues now that I have bought one 😀

After waiting for a year, my new NX was delivered with the wrong interior.  I ordered a white interior but was given black.

I sold my own car yesterday (privately) so have taken the wrong spec. car.

Has anyone had any similar experiences with Lexus?

Thanks.

After waiting for a year, my new NX was delivered with the wrong interior.  I ordered white but was given black.

I sold my own car yesterday (privately) so have taken the wrong spec. car.

Has anyone had any similar experiences with Lexus?

Thanks.