BillSt

I find Go Home more reliable than Go to Home. Perhaps extra words confuses the poor dear!

It is very well connected (clamped spades) and I have confirmed with digital volt meter. I have little confidence in the charge percentages given by the monitor while battery is connected to the car. (Photo below). The voltage however seems reliable. I have only tested for a few days and each has had the car run and EV recharged. The voltage trace is interesting and shown below. While driving the voltage only occasionally goes up to the 14V charge level. I suspect when Auto EV/HV kicks into HV mode. While in EV mode, the ~12.56V indicates the trickle charge. While on the granny lead, the voltage (~12.56) indicates a trickle charge (perhaps 1A) while the EV battery is being charged, When the charge ends the voltage drops to ~12.35 then over the next few hours gradually drops down toward the 12.1 level ( there is a sudden momentary drop when I disconnect the lead) It will be interesting to see the monitor trace if the car is not used over a few days and while loading the car with doors opening but not in READY mode. At least the monitor should prevent the total discharge disaster but readings of voltage will be needed as the Charge alarms may be unreliable.

It is actually charging the EV battery but on the 2kw granny lead. The history shows only 4 very short spikes up to 14v while I was driving. Does not seem enough to charge from 20% to 90%. Something wrong here either with the monitor’s understanding or mine (or both).

While on the granny plug, the voltage is up to 12.56v. Does this indicate it is charging the 12v battery as well? It has also gone up to 91% charge. ?.? after 3hrs at that level with battery indicated as OK.

My battery drops to 12.1 and only 20% power after only one day. Going in for service tomorrow so will see what they say. Perhaps battery damaged due to full discharge in my Lexus Disaster. … Voltage seems to gradually fall over last two days despite both charge and 30mls usage.

NFU. With the car being MY24 it should have the latest security package and NFU do follow Thatcham standards. We found them very competitive on our NX450h+ Takumi and they have an excellent reputation plus an excellent telephone quote. We actually got a rebate when we changed from a RAV4 🙂

My next door neighbour in Spain has a Bentley, also a Ferrari and in Spain he mainly uses his Mercedes - an ex Berlin Taxi with 400k km and still reliable. In his home he has just imported a Flistar (fully roadworthy for less than $2000 ) to go with his SmartCar. Note that registration - he has the full set from 1. Bentley and Ferrari are hardly used now. Flistar EV from Alibaba costs less than a Lexus wing mirror.

Already got battery - not sure about tracker - if it goes, not sure I want it back.

Malcolm, I have not been able to establish that either. Car had been used regularly, mainly using electric for prior 3 months. Few days not used but mainly short distances. 2 days before, I took some friends up to Alicante, about a 4 hour run so mainly fuel. It was fully charged the day before in readiness for my transfer to the U.K. I also packed it full the day before so would have had doors open for a reasonable period, but everything was pre prepared and all bags pre packed. At 6am I pulled the car out of my garage, put final overnight bags in, my wife opened her door and got in. I closed the villa door, switched off all the house electrics and then tried to get into the car but it would not open. I now know flat battery. Frankly it could not have been more than 30 minutes after I pulled out. I did not have any audio on but it is possible that when my wife got in with her key, the aircon started up - but for a few minutes only. The car is booked in for annual service and the Newcastle manager has promised a full investigation and full battery check. His villa in Spain is not far from us and he is fluent in Spanish. He promised to personally telephone help if ever needed over there. Extremely helpful and a completely different experience from Carlisle. Has restored some of my faith in Lexus. Lexus U.K. are wanting the data history downloaded so that might turn something up.

I am sitting in Northumberland looking at Holy Island (Lindisfarne). My wife is refusing to stay in the car to cross the causeway.

Malc, I have wondered if that may be the reason that so many of these cars are stolen. Quick way to get your money back.

Thank you! Now in my U.K. home. The only thing that kept me sane was the support and help I received from members here and in ClubLexus. Could I give a very heartfelt thankyou to everyone who has contributed. It probably will be a few days before I am fully recovered and will post again with some suggestions and feelings about Lexus. It should be studied by anyone thinking about buying a new Lexus. While it has been felt a disaster, I must admit that the Lexus safety features, those that were working, are probably largely responsible for my being able to get home. However I would not wish this experience on anyone.

I will now carry a battery in the front cabin and attempt to find a warning device for low battery.

Lexus U.K. told me that they set the code to their head office post code for all cars imported to U.K. Provided it had not been changed then that should solve the problem. In my case it did not…. I have no means of changing the code (unlike those with USA apps) After getting to the dealer who sold me the car, it took just a few minutes to fix it with a 4 digit numerical pin. Very different from a postcode or normal password. i can only deduce that the dealer had changed the code so only he could fully service the car. It would seem prudent that we should all demand knowledge of any hidden codes before we accept delivery. And that anyone who does not currently have the security code should demand a copy from your dealer …. No explanation was available for the inability to give me my code when I asked them for help.

And how would anyone get in to help you with double glazed windows that do not smash.

Have now had a useful email from Lexus U.K. case manager with some very useful new data that is being sent out to dealers and help centres. Two things - the safety code is in lower case unlike the Facebook reply. secondly the manual levers must be pulled twice within one second! I am quite certain my very upset disabled wife would struggle to do that. Another safety issue. … i have asked permission to copy the full document here - we all need to see it. one critical part I copy now.

No - the code they gave me did not work. Will try Facebook again

OK they have just come up with a security code, will now see crew and see if I can get access to test. Will report back ….

Finally a reply from Facebook Morning Joe, thanks for getting in touch. We can see that you have CASE2105**** active with our Customer Relations team who are currently liaising with our Technical Support Specialists. The Customer Relations team will be in touch as soon as they have an update to share with you. Thanks Just hope the Tech Support Specialists can come up with something in time that will get me off this ferry 🙂

That was part of the reason that I spent £80,000 on Lexus. That day Lexus had an excellent reputation for support, reliability and safety.

Might have guessed - only a machine available: Thank you for contacting Lexus UK Head Office. This is an automated response, sent to you whilst we review your query. Most of the time the fastest way to get your questions answered is by talking to your local Lexus Centre. Therefore, if you are looking for help with your vehicle, such as booking a service or repair (including body repair), or if you have questions about Parts or Accessories (including compatibility), the best people to help you are the team of trained experts at your local Lexus Centre. Similarly, if you are interested in buying a new or used Lexus, the Sales team at your local Centre can help find the perfect car for you - whether you’re a private or business customer. To find your nearest Centre, please tap the following link http://www.lexus.co.uk/forms/find-a-centre If you would like to talk to us straight away, you can tap the Live Chat icon whenever you see it on any of the pages on our website. Otherwise one of our team will follow-up with you soon to assist you and make sure you get all the answers you need. Finally, thank you once again for taking the time to contact Lexus. Customer Support Lexus UK Needless to say, the Live Chat just goes into the recursive No agents available.

I have found Lexus UK customer relations email address - cr@lexus.co.uk Have emailed them with full details including mention of this site and discussion being the only help I have been getting. I will keep you informed ….

Just for everyone’s info in the UK, this is all you can rely upon from Lexus UK. No agents available, try help Centre, Repeat.

Many thanks. If Lexus UK can get back to me with the security password then if the ship will allow me access, I may then be able to unpack and get to my second battery. I will then hopefully need your advice above.

Something that we all should do - and Lexus should know and carefully inform us before they sell a car with such a problem battery issue. The other UK problem with Profiles and keys must also be explained. Simply not good enough that U.K. must suffer while they have solutions in the US. My dealer just says they are working on the problem - almost one year in without a solution. Also the Contact with UK Lexus is not fit for purpose having continual deletion of conversations due to no agent available. Try Lexus Help and see what you actually get !