Stevek13

Thanks Not really working for us though. It says 'Here are all the apps, maps and connected services for any infotainment system.' and then shows precisely no updates.

Which area of the Lexus website did you use please. We're finding it impossible to navigate it to get to map updates or indeed any information of use.

Yesterday we did 5 journeys, the App says we only did 3 of them. That's fairly typical forgetfulness of Lexus IT

That's my belief. The new App is better (well less worse would be more to the point) than the original App but it was very noticeable that in the recent cold weather the remote climate control failed several times. Hard to escape the conclusion that's because understandably there were far more demands and the Lexus servers were not up to the job. Lexus know how to build a superb car mechanically but are letting their brand reputation go to the dogs with their inability to have a reliable and rich featured IT overlay that increasingly 21st century motoring expects,

We've had this issue on and off since we got the car 18 months ago but lately it's been worse. Don't think it's either signal or password strength related (our is a 10 character mixed up one) I suspect Lexus servers just drop off when too many requests hit them. I've seen no evidence the Lexus IT system was designed by anyone with the relevant needed experience

The 0-60 spec time is 6 seconds which is certainly not slow by any means but IMHO the really good bit is the 0-30 performance which is excellent. However the 40 to 70 overtaking acceleration is just OK

Nope, that would apply if it was a complete server downtime but not all server software issues work like that and they can be interactions with extra packet delays through some networks.

We've had that 'cannot load profile' issue repeatedly since getting the car in June 2022 so it wasn't caused by this new App but it is a lot worse since. I believe the actual issue is Lexus haven't got a clue how to have decent server support for the system architecture they've deployed. Oh and today after logging in yet again to clear that 'cannot load profile' screen it's lost all our saved destinations.

because they never tested it. They don't do alpha testing to any depth relying on throwing junk out to customers and let us find the bugs for them.

Yet another example of where Lexus really doesn't do digital OR treat customers with respect. Completely disabling an App until an update is done is just not the right way to do things, not sending an email advising an update needed is not the way to do things and as others have posted, linking to the wrong App to load for an update and seemingly no one at planet Lexus actually checking the functionality is not the way to do things. Lexus had a reputation as a premium brand, not now.

After my initial optimism on this recall we are now seeing exactly the same: several journeys unrecorded. But at least Find my car and remote air con are now working - well they are until my tempting of fate leads to their demise

Worrying. As you said earlier, the App driven features are part of the advertised ie contracted offering of the car yet Lexus seem to treat their customers as if it's just a courtesy they can decide not to support. For nearly a year our dealer would just shrug shoulders and give us the number of the tech support line that could do nothing. Someone should have known they had to implement update XGG78 but it only got done 4 days ago with the annual service. Since then the car has behaved on all the Lexus Link functions which is why your post is worrying. How long will they last?

We finally got XGG78 carried out this week at the 1st annual service, suddenly all our known connectivity issues seem to have been fixed. - remote climate control now working again - Car location now working (updates within seconds of leaving the vehicle) - Hybrid Coaching now seems to remember all the journeys - And hopefully the really annoying occasional 'profile cannot be synced' while driving has gone too Which functions don't now work for you? Of course it's not good that that recall has taken ages for our car despite months of us complaining about the connectivity issues. Seems at least our Lexus dealer has no clue when it comes to any of the modern day systems.

Nope Right now ours is showing its exact location right down to the correct house number Sometimes though it can be 40 miles out because the whole connection system in the car software is a pile of junk.

The Lexus supposed 'leading edge' navigation is so rubbish and anything but leading edge I soon went back to using my 10+ year old Tom Tom instead. That accepts home planned destinations and actually does cope with traffic delays but truth is IMHO there's little advantage in this home planning.