When You Compare The Customer service You Get from Other Garages The service From Lexus In My Opinion Is Really Good..And yes There are complexities Surrounding A Plethora of different problems Particularly And Regarding Such new and Innovative Technology Nowadays But Lexus seem to Have there head well above The Water Line.. In The real World All Garages are Different in there own way Its the Nature of the Beast... I Personnally have found Lexus to be Very Good at what they do and Have an endemic record Of Keeping customers Happy.. Once again This Reflects My Opinion Only.. Keep in mind we don,t live in a perfect World And the Motor industry Is certainly No Different...If The Treatment you get from your Garage is Good Hang on to That Ideology Because there are lots of other Garages out There whose Customer service Is Abysmal To Say The Least...!!!!!!!