My ownership experience has been good both with purchase(Guildford) a year ago and sevice(Hedge End) a few weeks ago.
For the service,I phoned Guildford, Swindon and Hedge End.Costs all the same,but Hedge End did LOC discount and sounded much more alert and switched on, so I used them.
My nearest dealer, Reading, couldn't be bothered to answer the phone.... although their body shop Jemca Bracknell were excellent.