Dazzle1983

Did mention it already but got told they were already there. The bloke who valets my car has said, he can get them all out. Just very frustrating that this happened. Like I said love the car but service is not what u expect. Never had this before so dunno what is happening. Thanks for the email address though just don't want anyone losing jobs etc as I'm not that sort of person 👍. Next time I take car for its next service I will make sure I get copy of paperwork when they check it. However after lots of complaining they did say if you drive by we can have a look for you. That will probably be same people who scratched it so dunno if I should trust em to try get em out. 😆 🤣

So I get my car valeted weekly due to being a clean freak and really like to have a shiny car looking its best. Below are the pictures of the car the day before the service. Brand new no marks like a mirror all round. Anyway, get car back and have scratches all over the front bonnet and one on the passengers door handle. Has anyone else experienced this or is it just something lexus do to your cars when servicing them. I feel like I constantly moan on here but after phoning them up they tell me marks where there already. I am happy to get it valeted again and have all scratches removed via machine polish however I think this is frustrating and can't believe they don't treat people's cars with no respect. Has anyone else had this problem or just me? Also I'm at the point of selling it due to everything that's happened with them over the last year.

Tried three already lol

This is the top of window. Yes car is being washed today. If you zoom in the corner you can see a rubber bulg on the top seal not the side one that sticks out.

U can see in my picture attached its defo sticking out. However, I was told its normal. I'm not planning on keeping once the service plan runs out in 3 years. Only keeping as added that when brought new. This I my first Lexus and apart from this I love the car. Just disappointed in the service they provide when u have a problem. I guess I'm used to BMW service which if you have issue a replacement car is dropped to you and your car taken away fixed and showroom cleaned. With Lexus I booked 6 to 8 weeks in advance and no car for few days. Wash was not good either had to valet myself afterwards. Anyway not here to rant about service lol. Good car but not for short trips in winter. Gd for summer though and very comfortable.

I don't use recirculation button. I'm want to let my mechanic look at mine but apparently it will void warranty. I think its something to do with front window seal. In winter it expands with cold and frost which let's damp in then warmer times it closes. I can only suggest manufacturer fault with window on front. I'd put money on it as just looking I saw on passenger side the rubber sticks out. Even though they say I normal.

Had a smoke test done on mine. They said it was the cloth I was wiping the iced inside with as it was damp. Weather to hot to ice up now but I've logged with them so next year I'll be taking it back to them in winter time when problem happens again. They also said I because I don't use it enough. Funny as all other cars I had ain't had problem. So no they couldn't find fault with mine. Guess I'll be taking it back in November December time when it gets minus temp again.

Thanks for your reply. Tbh I can't fault the service at Lexus Reading just strange as booked in three weeks in advance and asked for a car but was declined. Car is 22 plate and 6 months old which kinda made it worse experience. They did offer me to bring car back on warmer day to be checked but no point as rather leave there then go back and forward as I have to get a taxi back which ain't cheap. I'll be honest I just hope they find the issue so i can sort it. Just hope warranty does cover it as I will be going further with it if not as you don't expect that on brand new car. Its 1800 miles on clock. Maybe I should have been more forceful with courtesy car.

Hi All, Just thought I would update. They think it might be a leak in the boot area as they found ice in seal in boot. They are going to do a water test hopefully tomorrow to see if they can find the leak as doing it in -5 degrees is very hard due to water freezing straight away. Very interesting for a new car to be leaking in boot unless not aligned properly or something. They did ask if it's had any replaced windows which obviously it's not as the insurance would of come up with it. I'll update once we know what is incase anyone else has same issue

Was this ever resolved? Got same on brand new ux250h? It's in tomorrow at lexus but been told won't be under warranty even though 6 months old with 1800 miles on clock.

Also for all the comments my dealer don't do this. If they are part of jemca which the two I have now asked the same question to about replacement car have said same thing kinda means something is wrong with how each lexus operates or something needs to be sorted at the ones that don't offer this. Like I've said I've now complained on Lexus official site in hope they change all Lexus jemca to better customer experience. This way all lexus dealership should be the same as each other not run different.

Yer no worries I will let you know the outcome. Mine was more a worry when I had ice on inside tbh. Never had this in all cars I've owned.

Hi First, Yes purchased bran new on 05th January 2022 picked everything I wanted on it. Didn't even buy on app or phone actually delt with a great lady their who was top class selling and keeping me updated on process. Its not a third party lease was brought directly from Lexus in Edgware Road London. Trust me I'm more shocked as its me dealing with them. I have left a review of my experience on their website and will see what happens because its very disappointing tbh. What's more frustrating is no one else has had this problem on here. Everyone I've asked can't believe it they are all shocked. It's in amazing condition as its let's say we'll looked after fro imagine below. Even washing it its air dried not with shammy and cloths so it's not scratched. It looks newer then when I picked it up. Everyone jokes saying its cleanest car is ever seen lol.

Spoke to another deal and had someone on here say they had same problem with Lexus in London. I have now booked with Reading. Person I spoke to was guy named Paul was a fantastic bloke very different. However he also explained they have stopped giving out courtesy cars due to customers with investigation work having them to long and needing them for servicing work. Meaning a service is in and out in a day. The customer drops off a car and drives off in courtesy car and is back that day to pick his/her car up and returns courtesy car. I'm guessing it's a cost thing but still very poor of Lexus. Not the person who gave me information.