Many thanks,
I tend to agree with you, strangely enough the service department has better service and attitude than sales which have often unnecessary arrogance. Recently I went to audi showroom, looked at an SUV and asked what choice of interior colours but only come in black so I asked, what happens if I don't like black? He replied don't buy one! So I didn't and went to Lexus. Better choice of colours and a more comfortable experience, but still better to know from experienced customers.