Very true statement but I must say my dealership (Lexus Sidcup) where I purchased my GS 300h F sport and still take for service etc were very good with regard to their customer care, upon inspecting my car prior to purchase I spotted some slight curb rash to nearside alloy, I duly mentioned it and it was taken care of before delivery, also to note upon having the car for approx one week I noticed some 'dents' in the front bumper not obvious to the eye but noticeable when the garage light hit it at a certain angle, luckily for me I had taken pictures of the car, like you do when making a prospective purchase, and low and behold there were the indentations almost like a parking nudge, car was taken back no quibbles, brand new RC 300h F Sport waiting for me as a courtesy car whilst dealer sorted the issue.
Also a shout out to Maidstone who look after my F