Phil xxkr

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Ed I am minded of the 7th Earl of Shaftesbury who in 1843 wrote, We are bringing forth a fearful multitude of untutored savages… [boys] with dogs at their heels and other evidence of dissolute habits…[girls who] drive coal-carts, ride astride upon horses, drink, swear, fight, smoke, whistle, and care for nobody…the morals of children are tenfold worse than formerly.” Twas ever thus 😎

Super insight John thanks

Yes Len, I am aware of this but I was specifically looking for someone like Nick, Mr loophole, Freeman. Actually that's a thought he may know someone 🤔

I am looking for recommendations for a legal beagle who knows about automotive issues, ie supplier & customer warranty disagreements. It's for a friend of mine and relates to a used MB recently purchased. Any steers gratefully received 👍

Vile people, tawdry processes, clearly illegal 😒

Can't agree John, England is the most spied upon nation on Earth more than Russia can you believe? Like taxation, how much more do you want or willing to stand? 🤔

Awful just awful Vlad. Oddly enough that's just about what happened here with parking here, and we know how that turned out 😎

When the other Lord Byron wrote, "You don't love a woman because she is beautiful, but she is beautiful because you love her. Never underestimate the power of love. The way to love anything is to realize it may be lost. The heart has its reasons that reason does not know at all. Music is love in search of a word. There is pleasure in the pathless woods; there is a rapture on the lonely shore; There is society, where none intrudes, by the deep sea, and music in its roar" I don't suppose for one second he was thinking of the joy turning up a bass speaker so loud it rattled doors of any kind 😂

John, I not only agree with myself but talk to myself initially to form the argument, works for me 😅. Unlike the two Greeks when shipwrecked on a deserted island formed three political parties 🤣

Couldn’t agree more Dan. Maybe it should be on the NHS for people with anger management issues or feeling "wound up" like a clock 🤔😎

The RX is made for listening to a Mozart clarinet or flute concerto as you waft along - try it 😎

Good advice Malc 👍

From the CQC 👍, fascinating how many organisations are involved in advising on complaints - why? How should providers respond to complaints? The General Medical Council (GMC) ethical guidance states a ‘good’ doctor will: make the patients your first concerntake prompt action if you think the patient is being compromisedestablish and maintain good relationships with patientsbe honest and open and act with integrity.listen to, and respond to, patients concerns and preferences. Practices must follow: The Local Authority Social Services and National Health Service Complaints (England) Regulations (2009). This sets out expectations for NHS providers in how to manage complaints.Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (Regulation 16). The British Medical Association (BMA) has produced guidance on dealing with complaints made against a GP practice. They have also produced specific guidance for GPs who manage staff. This helps managers of other healthcare professionals better manage concerns raised to them. Patients or a person acting on their behalf can complain to NHS England. This is if they don’t want to complain to an NHS provider directly. They can complain to the provider or the commissioner of that service but not both. This is often misrepresented in local policy and practice information leaflets. The commissioner cannot investigate if provider has already responded. NHS England has published guidance on how to complain to the NHS, including where patients can access support with their complaint. The Local Authority Social Services and National Health Service Complaints (England) Regulations (2009) state there should be two stages of dealing with complaints: Stage one: local resolution by the provider or NHS England. Most complaints resolve quickly and efficiently this way, orStage two: Parliamentary and Health Service Ombudsman (PHSO). If a complainant is dissatisfied after stage one, they can complain to the Ombudsman. Doctors and other staff who are being complained about can also take the case to the Ombudsman. For example, if they are not satisfied with a response given on their behalf by a commissioning body. Independent doctors are unable to use the PHSO. They have no legal requirement to have an appeals mechanism. It is good practice to provide independent adjudication on complaints. For example, using a service such as Independent Sector Complaints Adjudication Service (ISCAS). Timescales and initial response to complaints The Medical Defence Union (MDU) have produced guidance on how to respond to a complaint. It states that: The tone of a response needs to be professional, measured and sympathetic.Patient confidentiality should be considered, and timescales agreed.Verbal complaints (not resolved in 24 hours) should be written up by the provider. They should share this with the complainant to agree content.Practices cannot insist complainants ‘put their complaints in writing’.

Good technique Peter. But I also think firms just don't get the value in listening to a customer complaint and see it as a way to learn and improve as a consequence and not personal destructive criticism.

Symptomatic of a wider malaise in customer care. Many years ago American companies were advising UK insurers methods for wriggling out of paying out claims. I see a similar strategy being played out here where anything like a valid complaint is turned around so in fact it's your fault and not theirs. Various techniques are employed to achieve this the one I like the most is where even the remotest robust support of your complaint is deemed "aggressive" therefore will not be entertained.

High Pitched Wine? Margaux, Petrus, Yquem, couldn't agree more 🤣🍷

I think John you will find it's pronounced - x spurt - ie an unknown under pressure 😎

No question Steve Jet2 consistently deliver the best all round service 😎

Again Russ consequence of people not leaving their homes day and night initially due to lock down then my fear of catching something. Speaking of fear and the appalling propaganda we were subject to during the "pandemic" no more distressing sight last week of a young Japanese girl walking along a relatively empty Greek beach with a mask on 🤯🤯🤯

They did, it's called unintended consequences,amonst many, of pandemic lock downs. Car miles driven fell off a cliff along with accidents, pun intended, hence lower premiums this year. Let's have the same chat next year 🤯. It also goes someway to explain why we are still paying over the odds for petrol as corporates trie to recover their rolling year on year balance sheet comparisons. Be interesting to note executive performance related bonuses. 💸💸💸

But Anthony insurers are rewarding (you) by wriggling out of claims, increasing excess liability and generally increase prices. Your error was using the word (you) please substitute the word, themselves, in future 😅😅😅

Might that also apply to people Bill? 🤔😜

Don't know about you but I make it a rule not to argue with Cretins, to do so means you have to reduce yourself to their level and in doing so they will win by sheer experience 😎

A white simca 1100 😎