R.S.C.

Thanks all. I read somewhere that lights flickering meant the whole unit (not just the bulb needed changing) -though maybe be mistaken. It’s been 12months since the last service, so is due one even though not many miles this past year. Is it worth getting the ‘free’ warranty from a dealership or just go to a specialist? Any problems to be expected for a 10yr old Lexus that it’s worth having warranty for? Wouldn’t be able to get one after this year in any case. I wondered if it made sense to do a Lexus service for this one since it’s still in warranty so if any issues thrown up they might be covered.

Hi All, Time has flown by, it’s been just under year since I bought my GS450h from a Lexus dealership. The car has a one year warranty coming up to finishing. I’ve noticed the left headlight flickers occasionally and pulls to the left a little too. The car had a 90k service when I bought it and has done just under 5k miles this year. What’s the best thing to do with a service?? Another interim or the 100k service early? If I did an interim would I still get the new 1year warranty too? I am hoping that any issues with the car will be dealt with under the currently warranty when the car goes in for a service. Also seems like this may be the last extended warranty I’ll be able to get given the car will be over 10yrs old after this! Thanks in advance all 🙏🏽

Lexus Sidcup maintained they would not replace all tyres with a premium tyre at their cost. I copied in Lexus UK Customer Relations with all emails I sent so they are aware. As previous, I continued to express my disappointment at the quality of care, service, transparency and preparation. The discount they offered on a full set of tyres was circa £200. We have agreed on a set of Michelin Primacy 4 XL which will be ordered in at a cost of just under £300 to me. They will colllect/deliver the car. I still maintain that a brand like Lexus should ensure a high standard for any car they sell regardless of its age - age is not something that comes into safety or tyre performance and to use this as a reason to justify poor quality tyres is disappointing. Lexus UK haven’t commented specifically but at least there is some resolution with this case. Thanks to all for your advice and support through this, it has definitely helped. Sharing the experience may also help others to avoid these issues from the outset and flag-up some customer service issues. Much appreciated.

I think the cost saving is about £200 (Bridgestone RE050). I don’t have confidence in Lexus Sidcup. The car is great. I am disappointed by this purchase experience though. I thought I would write again to Lexus UK and may also share the discussion from this forum too - I expected a higher standard from a Lexus Dealership (unreasonable?). They dont offer the Michelin’s; I assume this is the same for the whole Jemca franchise.

Forgot to mention in my post earlier.... their alternative to budget or premium upgrade was to return the vehicle.... They specified Bridgestone Potenza’s. offered also continental or Yokohama but didn’t say which specifically. all of the above is confirmed in writing. I have to say I’m still surprised and a little disappointed by the standard that is being applied for these cars and customer service.

Nobody contacted me so I called them today. Apparently Lexus Sidcup are happy with fitting Budget FullRun FrunTwo Tyres and don't see the issue or concerns -despite spelling it out. They offered to replace the only two decent tyres (although both different models) on the car with the same FullRun for a full set! They then offered to replace all 4 tyres for a fee of £300 to cover the difference in cost of budget v premium....

This is the response I had from Lexus UK: “Unfortunately, it is hard for us to comment on conversations between you and Lexus Sidcup, as we were not privy to these. However, I have spoken with Lexus Sidcup who confirmed they would not fit premium tyres to a used car over 4 years old with 90,000 miles. Nevertheless, I recognise and understand your disappointment with the different tyres....” They said that a named person at Lexus Sidcup Will contact me to investigate, discuss and address concerns.

Fair points above - it certainly is something that I should have clarified/agreed in writing including the detail of what replacement tyres. Interesting reviews and I take the point that as long as they meet a minimum standard there is no reason why a company couldn't use them. However, I would have expected that an equivalent replacement to that originally specified for the car would have been used particularly by a Lexus Dealership; if they weren’t willing to pay for more than budget then the options should have been available for me to specify (though understand that perhaps I shouldn’t have assumed an equivalent standard to the original would be used) I’ll update once I have a reply to the email. Thanks all for your support and advice.

No. Not at all. I’ll follow the advice and write the whole experience down. Most of it was done already when I emailed following advice above (thank you!). I’ll add to it then send. I would have thought to Lexus UK alone with the suggestion of ‘if no satisfactory resolution then to ombudsmen H&S etc’ - unless you’d advise cc everyone from the outset??

I did have that as a phone conversation at which point the sales person said he would pass it up to the service manager who would contact me the next day. There was no contact. But an email the day after that from the sales person to say Service manager said they would not change the tyres.

Apparently the tyres are an acceptable standard and Lexus Sidcup won’t change them unless it’s at my cost. Disappointing that this is an acceptable tyre for the car through a Lexus Dealership. I may pass this up to Lexus UK as previously advised.

An update: had a brief conversation and had been told that all work was done in-house at Lexus Sidcup. They did replace those two tyres with the Fullrun FrunTwo budget tyres that they stock! There are other options but these were never discussed. The matter was passed up to the service manager who will be in contact tomorrow. (I’m surprised that they even stocked them!)

Car arrived on 22nd

Thanks all. The car is a 4th generation. This is the car I originally went to see (premier) and test drive with one other (f-sport; a year or two newer and lower mileage) at Sidcup. When we (my dad and I) got there they told me that someone had put a holding deposit on the premier (the one I wanted) so we could look at it but not drive it. The f-sport was still available though. The f-sport was lovely but out of budget. While looking around the premier I noticed a few small scuffs on the rear bumper but didn't pay a huge amount of attention to all details since it was ‘sold’. A few days later I received a call saying the buyer for the premier pulled out for finance reasons and the car was available if I wanted it. I was assured it felt the same to drive since it was the same engine but possibly more comfortable based on the suspension and a few extra adjustments on seats. Also, some aesthetic differences. I could return it if I wasn’t happy. We discussed on the phone and agreed a reduced price (few hundred pounds), the 90k service to be done, delivery of the car, bumper respray (and any SMART body repairs the car needed -though obviously I don’t expect a used car to look brand new), alloys to be checked over, any tyres close to needing a change to be changed and a full tank of fuel. Pretty good deal I thought. Some is in writing by means of a confirmation email by me regarding points we discussed. I have an email saying both bumpers were resprayed, all marks and scratches removed (though spotted a few on body panels) and all four wheels changed. I asked if they meant tyres or alloys but no detail. On the phone I was told two tyres were replaced. I didn't ask which brand because I assumed these would be the same as the car was originally specified with being a Lexus dealership. I took delivery when it was raining and only really got to see the car properly the next day which is when I noticed the shortcomings. I missed the person I dealt with at Lexus when I called today but will speak with them tomorrow. They were helpful when we first spoke and it seemed like they tried to ensure the car was in good condition which is why it surprised me that the tyres were poor. ‘Replaced 4 wheels’ and two tyres (new tread blue line still just visible on them); the other two are both Michelin (one pilot sport 3 and one primacy). I’m sure its easily resolved and clearly I should have asked but wouldn’t have expected a budget tyre -being a Lexus dealership assumed Bridgestones.

Am I allowed to share dealership info on here or PM?