Alan305

Just shows the decline in Lexus Service. When my one year old LS430 had a recall in the early 2000’s they dropped off a car and collected mine from home. When they returned my car it came with flowers for my wife and a box of chocolates. Thank you Lexus Sheffield.

I replaced my LS400 with a new Chevrolet Camaro Z28. Similar whoosh forward from the right pedal, but a lot more noise. Back in an LS430 a few years later.

Agree, I bought an early XM, superb ride but big problems with electrics and water hoses. Broke down during four journeys in three years. But the ride was so good. I also drove my bosses CX saloon but the brake pedal and gauges took some getting used to.

Jack it up and see which wheels don’t move.

One final point between 1993 and 2024 quick calculations show I have paid Lexus around £300k in purchases, service, parts, finance and extra warranty. Sorry Lexus, no more.

Lexus are probably right it will “go away” in time. I bought my first Lexus in 1993 and sold my last in 2024. …. now I’ve “gone away” as well, with Lexus missing out on service revenue, new sale profits, resale profits and finance profits.

Sadly, after owning six Lexus models I decided to leave the mark. I got a standard response to my email to customer relations so decided it was over. Good luck to everyone trying to get through to them. Anyone contacted Watchdog journalists to point out Lexus have reduced the response they made during the program?

I wrote to customer services to explain why, after owning six of their cars, I was sadly leaving the brand. I also asked what happened to the “by the end of April” comment in the press release. Here is part of their response. “The intention is to make the security enhancement available to all vehicles where a countermeasure is available. Exact timings are still to be confirmed but will be available in due course.” “Available” sounds like chargeable. Good luck.

Collected my Honda E:Ny1 yesterday, nice drive home and still some battery left. Sad to leave the nx at the Honda dealer but that’s life. To rank my previous cars I would say the LS400 was best, LS430 next, then NX followed by GS300, IS300 then IS200. The most exciting was the Lexus Club events in the mid 1990’s. The Honda is superb, dealership not so good so far. Paperwork took a little time to match the deal we had agreed! Told me I could match the MyHonda+ app with my car at home, then find it needs a Honda mechanic with access to Telematics the first time. Then find the flat tyre compressor is missing from the boot. To be fair they have dealt with these issue very quickly. Likes over the nx. Really huge infomation screen. Touch screen instead of that crazy Lexus touch pad. Wireless Apple CarPlay, Apple Maps full screen top, Apple Music in the middle and dedicated air conditioning below. Genius. NO ENGINE NOISE during acceleration, just a quiet whoosh. Lights come on with fast wipers automatically. Doors close as quietly at the nx. Look and feel quality 99% of the nx. No visits to petrol pumps. Free servicing. Yearly safety inspections. Transmission checks at 100,000 miles, battery and control checks at 150,000 miles. Dislikes. Not a Lexus, I’ll miss the coffee at Lexus Milton Keynes. I know I’ll miss the attention to detail during servicing. Lexus Sheffield and Milton Keynes were exceptional. The around 200 mile range of the Honda won’t be an issue with our current needs. The RZ ev was too big and just too expensive. The UX ev too small and too expensive. Leaving mainly because our driving distances have reduced but the risk of theft has been a factor. If it doesn’t work out I’ll be back.

Nice drive home in the Honda yesterday, off to buy wild flower seeds today.

Honda offered 5 years warranty and 5 years free servicing. I compared it to the packet of wild flower seeds from Lexus. It was a difficult choice.

Agree, I’m sadly walking away. I bought my LS400 in 94, and have owned IS200, LS430, GS300, IS300 and my NX. I’ve ordered a Honda E:Ny1 electric (catchy name) I’m old, and miles driven and range works well with an EV and insurance is less than the nx. As EV sales have dropped generally ex demos cars are around at pretty attractive prices. I will drop a letter to Lexus customer service, their reaction to the thefts has been far too slow. With Lexus we all pay a little more for quality, reliability and a good service experience. We don’t expect Lexus UK management to send a message of “nothing to do with us, nothing to see here” for 18 months and then spring into action following the Watchdog exposure. I still haven’t quite got over Lexus sending me a survey saying would I like a packet of wild flowers as a gift when I collect a new car!

EV’s over £40k don’t pay this extra at present.

Perhaps spend a bit more time on their cars, rather than PR. I had a recent survey from them saying “how did I feel about receiving a packets of wild flowers to plant with a new Lexus car” !!! The range story is disappointing when Toyota made the right call saying that Volvo, and others, were mad to announce electric only cars from 2025. Making the comment that there is still 1b people in the world without any electricity.

I sent an email to Lexus Milton Keynes regarding Watchdog this morning. Perhaps Lexus are waking up. Here is part of their response regarding my 2018nx. “There are plates that can be fitted by us on the RX model and in the correspondence we have had this morning from Lexus GB the other models have their measures in development and we will be informed as soon as they available and I will be in contact to get you booked in they are anticipating this to be towards the end of April”