I have a very minor scratch on my bumper and contacted Lexus Smart Cover around mid-day on Tuesday 1st October. Although I had paid £599 to my Lexus dealer for this cover and have a record of that payment, I had never been given any reference number for making a claim. Lexus Smart Cover was eventually able to confirm that I had paid but I did feel that I was asking for a favour. I was told that I would be contact by a repairer within 2 working days. This did not happen and so I re-contacted Lexus Smart Cover and they were able to connect me to the repairer. I was offered and accepted the 9th of October for the repair and I will be charged a small fee of £10. Am I a happy and satisfied customer? Far from it. I am surprised that Lexus can allow its brand to be tainted over such a trivial matter. Buyer beware! ‘Caveat emptor’!
And, just for the record, here is message from Smart Insurance AFTER they had promised to do the job, albeit a week late. They want me to supply details that presumably include a reference number that I do not have and was never provided.
SMART OR NOT SO SMART - make up your own mind!
Copy of message from Smart Insurance
