PGL

Had an issue with lights not dimming on dashboard when lights on, called at Lexus dealership, technician sorted it out. Friend has a BMW, red light has come on dashboard, handbook says do not drive until checked by dealer, dealer cannot book vehicle in until 3rd December! All it requires is a ‘plug in tester’ to find out how serious issue is, but that doesn’t concern them!

Passing Lexus dealer so called in for advice on sat nav screen issue... initially Technician couldn't work it out, discovered from colleague the ‘Instrument Panel Light Control’ (first switch right of steering wheel) was the fix!

Message for Forum Supervisor - or what ever they are called. Posted the above on CT Forum on Saturday…. discover two replies (which I am grateful for Herbie & Salvador)…. Today, Monday , received an email from Forum...... 'Did you forget to submit your content?' 'Thanks for your submission! Before your content can be seen by other members, we need to create an account for you.' Seems a bit strange as I have posted without any issues previously, the Post is also active on forum , as have received replies to it - (although not notified by email of replies). Could the controller of the forum please advise? Thanks I will look into what is stated on video Salvador, heard from Lexus Ad on UK radio about various connections available by Lexus App., including turning on heater before getting into car.

Recently purchased my first smartphone, would like any opinions as to using ‘Connected Services’? Are they of real use, or something people find of little interest? Heard something about what can be undertaken by smartphones to activate certain things on Lexus, i.e. activate heater before entering vehicle. Any advice if these would work on 2019 CT F -Sport? Aware the sat nav screen is not darkening, just stopping bright, which is a bit distracting during these dark days. Would be grateful if anyone knows where to check this out, to alter?

What was the outcome? Whilst washing my CT discovered above protection plate on rear of car some small rust spots. Car is coming up to 5 years old.

Thanks Imran, not sure I’ll be going back to that dealer after the service managers reaction - what happened to the famous Lexus customer service? Happy now working as it should, obviously not fully tested before handing car back, otherwise problems would have been found. Service advised it is taking 3 months before they receive parts from Japan.

An update…. Finally had CD/DVD player replaced with new one, only …. Parking sensors & DAB radio not working, DVD player is working OK! Lexus asked to see vehicle as they had not replaced a CD/DVD player before and didn’t know what issue was. Informed a calibration was required, which they were unaware of, this has hopefully corrected all issues. Please to have this replaced under extended warranty, although seems no one tested before initally collecting car. By his behaviour towards me it appears Service Manger has a problem with me, not what you expect from Lexus.

Car alarm activated the other night, anyone know if the reason could be detected if plugged into Lexus computer?

Received an email from current insurer that they are unable to provide a renewal quotation. Normally use a cash back site for quotes, again have received ''We don't insure this type of car'. Last year it was £229, cheapest similar quote now £339! What is the problem? Anyone else with similar car having issues?

Car passed MOT with rear window wiper blade ripped, advised when recently in for service it was replaced as part of service, so no charge.

Received phone call, CD player has arrived, only it could not be fitted as wrong one supplied! Maybe another 3 -4 months wait Part arrived, took car for it to be fitted... wrong part supplied, maybe another 3 - 4 month wait!

It certainly was a Lexus Dealer, have poor experiences with four Lexus dealers...

Las Palmas Yeah it is, It's all the hassle I could do without!

I did ask for original wipers back, but informed they had been disposed of!

Paid for a 3 year service/MOT contract, as well as a discounted MOT parts contract. Car went into dealership for MOT, agreed if any parts required to pass, to fit them. Got back to dealership to find car had passed, then asked for £90! Explained had pre-paid contract, apology yes it's on system, would have thought this would have been checked first. Told they had changed front windscreen wipers as nearing end of life, but not an MOT failure. Explained about MOT parts contract, they had no record on system, so paid saying I would send confirmation of MOT parts contract when I got home. Rang them following day, Service Desk would not speak with me! Phone went dead. Eventually spoke with Service who constantly said wipers replaced as 'nearing' end of life but not MOT failure so could not claim on MOT parts contract. Not at all happy as I did not notice anything wrong with them...the back wiper yes, but this not replaced. Thought this was a strange way to treat a customer. Service Manager telephoned giving a strange answer that my vehicle had two records on their system, one showing Service/MOT contract, the other MOT parts contract, how, why? not explained. He agreed to refund payment for wipers. Wondering if anyone has had similar situation after MOT?