Sorry to hear that.
I am having same issues with Lexus Cheltenham (Listers Group) with the condition of my car when i received it. When i went to purchase it , it had marks and scratches everywhere and the bumper protector was hanging off. They marked the cars faults with white wax and said they will all be sorted by collection to Lexus standards. So bought it and transfered money.. Collection day was when the lockdown started 23rd. So a 2hr train journey took took 4.5hrs. When i got there i nearly cried the car hadn't been even washed properly.
Everywhere the white marks where , they're was light scratches. The top of the bumper now had 2 chips on each side where they removed the protector. I took a video and sent it to my detailer who just by video said about £500-600 to repair the damage they had done. I had to wait 1hr for them to clean it (which i should have got a supermarket car wash to do)
I said this to the sales man who spoke to his manager and said literally "we will not be spending any more time on this and are happy to cancel the sale as others are interested.
I had no way home really and due to my last one being stolen my heart said ill take it as it was an upgrade to my last one.
I have twice claimed on insurance for the repairs to the bumper. I sent them an official report from my detailer ref paint thickness etc. Everywhere the marked and worked on had degradation. I sent an email to ask for them to at least pay for the paint correction as they caused the damage. Thank god i took a video of damage with white marks on and proves what i said (don't think they know i got the video).
The reply "He explained that the car had been prepared to an acceptable standard for its age and mileage and that we would not be carrying out any further work on the car."
The difference in standards is unbelievable when i got the first one from Croydon i could eat my food off any part of it, Listers Cheltenham i don't think so
I will now go to head office with this as have no other solution really.
I love my 2nd Lexus it's now the car i wanted!!! minus ceramic coating (for now) next month hopefully.
New sound system and rear spoiler just waiting until i can use my number plate again and voila!!!!