Mikey B

1 hour ago, Spock66 said:

I doubt they will address the paint mismatch issue so I would continue to push for a refund, otherwise you will never be happy with the car.

Completely agree - I can't see how they can correct the mismatch issue without a full or at least significant respray which I cant see will be cost effective for them - my concern is if they refuse a rejection it appears that a "cosmetic" defect is not a cause for rejection so if I can't get their agreement to take it back then I may be stuck.

I also spoke direct to Lexus UK who have confirmed that repaired cars are acceptable to be sold as select - I've pushed them to confirm what kind of repair is acceptable and to what standard it needs to be completed

2 minutes ago, Phil xxkr said:

You are destroying what equity you have in the car when you get come to sell on if you don't hand back! 

I "know" the best / right action is to just hand it back, but I want to be 100% sure I can just walk away from this and not get drawn into a protracted debate - As I see it I have to have a reason to hand it back which if they argue that the repair is to a standard accepted by Lexus and they have (or have shown willingness) to put the other points right does that leave me exposed

On 9/1/2024 at 1:40 PM, Tickedon said:

Do you have it documented in writing what the dealer had agreed to fix - and didn't before you took ownership? What conversation have you had about those issues and getting them resolved?

As Philp says, you need to try and identify a 'fault' that would allow you to reject the car. Car dealers are under a duty to disclose relevant information - so if you can surface more details about the accident and repairs, that may help.

The Lexus central service and vehicle history might help you. If you have your car linked up to your Lexus account properly, you can see a history of past repairs and services (assuming the dealer's teams recorded them properly). I used this history to resolve a much more minor issue and concern with a car I'd bought from a Lexus dealer used. 

Dealer fixing the outstanding issues is now OK as they have agreed and apologised for this - I dont doubt they will do and they appear to want to resolve this. - my bigger issue is the past accident damage which I dont think is resolvable.

I have the V5 and have accessed the online history - there are quite a few entries beyond servicing which just state "repair" - I called the original dealer who entered these and they have refused to tell me what they were for and said they will not disclose anything other than routine servicing........however......he did tell me they have no body shop so if the car has had bodywork repairs it wasn't done by them.  What I really need is to understand how major (or not) the repairs were but so far no way of establishing that

On 9/1/2024 at 2:42 PM, cadman2k said:

exchange-policy-terms-and-conditions (3).pdf 117.17 kB · 7 downloads

I had to use this once in the past.

 

I would consider an exchange but its not realistic as they have nothing similar - in fact there are only a few in the UK.  The dealer is part of a group and they have nothing the same in all their group stock either so the exchange plan looks a bit rubbish really as its pretty restrictive (unless you just decide you don't like the colour or something so want to swap)

On 9/3/2024 at 1:08 AM, Linas.P said:

 

My answer is more towards "Used Approved" or "Lexus Select"... yes sadly it is absolutelly empty marketing term not worth the paper it is written on,

100% this - I have realised I could have just bought a car from a car supermarket, driven it to Lexus for the service and application of select warranty and been better off - there appears to be little guarantee of quality through the select programme 

Thanks for all the useful comments here 

To expand a little more - the dealership have been in contact after I escalated the issues to the sales manager - they have been very apologetic (staff member l was dealing with has apparently left).  They have said they will collect the car from me to correct the outstanding issues which is all good, but still leaves me with a car that has past accident repair damage not repaired to a great standard.

I have raised this with them and they were pretty non committal but said they would "look" at the mismatched paint when they have it back.  They did say that it must have been "OK" as the car was sold under select so would be considered an acceptable repair.  They did also say I could look at the 30 day exchange offer but this model is fairly unusual so they have nothing similar so change it with (specific feature on only this model which I need)

To their credit they were very keen to collect and put right the outstanding points although the cynical side of me thinks this is so they can push the mileage up and put me outside of the 1000 mile exchange (I'm over 100 miles from the dealership so picking up and returning could add 250 miles which would put me close / on 1K since collection)

8 minutes ago, Spock66 said:

Are you still within the 30-day / 1,000 mile return period?

Today is day 19 and I think we have covered about 400 miles, so yes, within the return period, but having read the terms I can only return it to swap it with something the same / more expensive at the same center - they do not have anything else I'm really interested in 😞

I'll try and keep the points vague to protect my position and the dealership concerned, but has anyone returned a car bought under the Lexus Select scheme?

The dealer didn't put right a few issues before collection which they had agreed to do, but most importantly, I've realised the car has had a fair bit of repaired accident damage.  I'm colour blind so can't really differentiate between different shades but have now had it pointed out that front and back are different shades (sonic titanium) - now its been pointed out I can see it

It also has a lot of interior rattles for a Lexus and is much worse that my old IS despite having only done 25% of the mileage and being 4 years newer - I'm thinking that this car has had a hard life or possibly a dubious past

Does anyone actually know what the criteria is for a car to be sold under the select scheme?  I was a bit naive and assumed accident damage / previous repairs would have excluded it from being "approved"

Due to a small bump my partners car is in for repair and we have a courtesy car - Its a Dacia Jogger.  Driving it at night I've noticed how much better the headlights are than in my IS - like hugely better.  When I first got my IS I changed the bulbs to osram nightbreakers, but that would have been 4 years ago and about 100K miles since - a lot of that at night - do the bulbs dim over time?  Just wondering if its worth changing the bulbs to see if it helps.

On another note I'm surprised at the level of spec in a mid range Dacia - it has keyless, climate, android auto - nice spec for a budget car however its 1.0 engine is quite peppy but only getting about the same MPG as the IS - had expected a little better

On 1/11/2024 at 9:00 PM, wharfhouse said:

Good to hear your mileage - I can see mine doing another 100k miles now. Wonder if your bonnet latch was same problem as mine. My bonnet stopped latching properly and as it was in for a 140k service I asked Lexus to take a look and they replaced the large spring in the bonnet latch - all been good since. 

I did initially think it was the latch not closing but I think the cable had corroded inside the sleeve as it was stiff and not moving all the way back when the bonnet closed so it gave the appearance of the latch not closing properly, but in reality it was being held partially open by the cable not retracting fully.  

259K - I purchased at 4 years old / 160K with full history (stamped book and all dealer invoices) - only thing I could see in the history was a new auto wiper sensor.  Since I've had it the only repair was a dodgy bonnet latch cable - everything else was just servicing / consumables

I see he hit more than one car "during the afternoon" - if you take a look at the video on the daily mail site its a corsa he hit......not sure if this was before or after the prius - to be honest £700 fine and a few points feels a bit light for what looks like more than 1 fail to stop 

Most likely to be the bulbs - mine displayed similar behavior and fitting new bulbs resolved it.  Xenon bulbs don't fail in the way a traditional bulb will

My experience was nice coffee and waiting area but beyond that no better than others - My IS is now way to old to bother with dealer servicing, but in the past I had 3 services where the car only got washed once - first time they called to say drains were blocked so no cars being washed, second time was just an interim service - told no more than an hour so I waited - after 2 hours said I couldn't wait any longer so it was handed back unwashed.  My CT came from another dealer and they were also pretty average - when I gave feedback to Lexus that my experience was "average" and that a few minor points were not addressed before pick up the dealer principle rang me and left a quite irritated voicemail basically demanding I call him to explain why I hadn't given them 5 stars - I called him back - both times he was "busy" so would call me back.....never did and I never went back there.  My previous experiences with VW were always pretty positive (and cheaper)

12 hours ago, rayaans said:

It's just an appearance package with a few extra bits on top of the base package.

It's not an F Sport so has keyless entry missing amongst a few other bits 

Its available as part of an option pack on the base model.  Strangely on the F Sport design you cant even add it.  

I'm surprised, but looking at the spec sheet its the only model where it isn't even available as an option - I thought it was a pretty standard item on Lexus

7 hours ago, Scotlex said:

At least you checked your oil level 😀

Probably most people don't bother anymore.

To be honest I got out of the habit of checking the oil on the IS because it never dropped between services - probably should check it really

Marshall Bristol's new dealership has been offloaded to Listers - had the email back in the week to confirm they had taken over.  As I understand it there was some level of unhappiness from Toyota over Constellation and their acquisition of Marshall (who in turn took over motorline) - not sure if that was due to the number of franchises held or other issues

On 3/29/2023 at 7:02 PM, Mr_Groundhog said:

So you mean the dealership being Marshalls is a good or a bad thing? All my nearby dealerships are Marshalls... 

Well Marshals are not giving anything away!  I'm sure they are not "bad" but others having the recall at other dealer groups are getting freebies, but Marshalls give nothing and are suggesting they will start charging for courtesy cars.

Really don't understand why Lexus operate fixed price servicing but allow dealers to vary their offering - the experience should be the same regardless of which name is over the door

3 hours ago, Dominic1985 said:

Recall done on my 2014 IS300H at Lexus Cardiff.

Left my car with reserve fuel to help out the technicians, got it back with even less 😄

I have noticed changes to how my local dealer operates in the last few months, so I asked them why. They got taken over by Marshall (previously Motorline). The new owner is stricter on costs....

 

Maximising profit as its up for sale - apparently Lexus/Toyota not happy with Constellation having so many dealerships after the acquisition of Motorline so they are being made to offload some - I know the new Bristol site is for sale and I believe also Cardiff

Had a non OEM screen fitted by autoglass a few months ago - no issue and very easy to organise - just gave them my insurance details, paid the excess and they did it on my drive - auto wipers/lights work just as before

Not sure if there is any adjustment, but I can confirm in my 2014 with the standard stereo the quality of the calls is very good to the point that I have had people not realise I was hands free in the car so hopefully there is something you can sort to improve yours

I bought my first Lexus - a CT from this branch - sales experience was "OK" but prep of the car was not great and a few minor cosmetic issues they said they would fix were not (or they had attempted to but not done much)

They were not my nearest dealer (Bristol is) so I didn't plan on going back to them for servicing, but Lexus asked me for some feedback on the buying experience - I replied honestly about the bits that were good and not so good (think I marked them a 3/5 in some areas) - anyway, this got fed back to the dealer principle who was quite put out and left me a voice mail asking me to explain my scoring to him and expecting me to call him back.  I called once to be told he was with someone but wanted to speak with me so would call back......he didnt, I called again a few days later to be told he was busy and they would tell him I called.  Never did get that call back and never followed it up, but it was interesting that Lexus feedback scores appeared to rattle him - this was a few years ago so things may have changed

7 hours ago, Jimmy77 said:

 The tyres are different (rears are Michelin and fronts are Dunlop)

Not a good sign - I'm getting 30K out of a set of tyres so its a bit odd to have changed both front and rears, and presumably not together to be different brands.

Just looking at the on line history for mine and it tells you where it was serviced - Just call them and ask

Mine also is only recognised on the portal by VIN but it had a plate change (was on a private plate before) - to be honest I would expect anything logged against the VIN to be more accurate.  Did you do any kind of HPI type check as that will throw up if the plate was changed at some point