Mikey B

Completely agree - I can't see how they can correct the mismatch issue without a full or at least significant respray which I cant see will be cost effective for them - my concern is if they refuse a rejection it appears that a "cosmetic" defect is not a cause for rejection so if I can't get their agreement to take it back then I may be stuck. I also spoke direct to Lexus UK who have confirmed that repaired cars are acceptable to be sold as select - I've pushed them to confirm what kind of repair is acceptable and to what standard it needs to be completed

I "know" the best / right action is to just hand it back, but I want to be 100% sure I can just walk away from this and not get drawn into a protracted debate - As I see it I have to have a reason to hand it back which if they argue that the repair is to a standard accepted by Lexus and they have (or have shown willingness) to put the other points right does that leave me exposed

Dealer fixing the outstanding issues is now OK as they have agreed and apologised for this - I dont doubt they will do and they appear to want to resolve this. - my bigger issue is the past accident damage which I dont think is resolvable. I have the V5 and have accessed the online history - there are quite a few entries beyond servicing which just state "repair" - I called the original dealer who entered these and they have refused to tell me what they were for and said they will not disclose anything other than routine servicing........however......he did tell me they have no body shop so if the car has had bodywork repairs it wasn't done by them. What I really need is to understand how major (or not) the repairs were but so far no way of establishing that

I would consider an exchange but its not realistic as they have nothing similar - in fact there are only a few in the UK. The dealer is part of a group and they have nothing the same in all their group stock either so the exchange plan looks a bit rubbish really as its pretty restrictive (unless you just decide you don't like the colour or something so want to swap)

100% this - I have realised I could have just bought a car from a car supermarket, driven it to Lexus for the service and application of select warranty and been better off - there appears to be little guarantee of quality through the select programme

Thanks for all the useful comments here To expand a little more - the dealership have been in contact after I escalated the issues to the sales manager - they have been very apologetic (staff member l was dealing with has apparently left). They have said they will collect the car from me to correct the outstanding issues which is all good, but still leaves me with a car that has past accident repair damage not repaired to a great standard. I have raised this with them and they were pretty non committal but said they would "look" at the mismatched paint when they have it back. They did say that it must have been "OK" as the car was sold under select so would be considered an acceptable repair. They did also say I could look at the 30 day exchange offer but this model is fairly unusual so they have nothing similar so change it with (specific feature on only this model which I need) To their credit they were very keen to collect and put right the outstanding points although the cynical side of me thinks this is so they can push the mileage up and put me outside of the 1000 mile exchange (I'm over 100 miles from the dealership so picking up and returning could add 250 miles which would put me close / on 1K since collection)

Today is day 19 and I think we have covered about 400 miles, so yes, within the return period, but having read the terms I can only return it to swap it with something the same / more expensive at the same center - they do not have anything else I'm really interested in 😞

I'll try and keep the points vague to protect my position and the dealership concerned, but has anyone returned a car bought under the Lexus Select scheme? The dealer didn't put right a few issues before collection which they had agreed to do, but most importantly, I've realised the car has had a fair bit of repaired accident damage. I'm colour blind so can't really differentiate between different shades but have now had it pointed out that front and back are different shades (sonic titanium) - now its been pointed out I can see it It also has a lot of interior rattles for a Lexus and is much worse that my old IS despite having only done 25% of the mileage and being 4 years newer - I'm thinking that this car has had a hard life or possibly a dubious past Does anyone actually know what the criteria is for a car to be sold under the select scheme? I was a bit naive and assumed accident damage / previous repairs would have excluded it from being "approved"

Due to a small bump my partners car is in for repair and we have a courtesy car - Its a Dacia Jogger. Driving it at night I've noticed how much better the headlights are than in my IS - like hugely better. When I first got my IS I changed the bulbs to osram nightbreakers, but that would have been 4 years ago and about 100K miles since - a lot of that at night - do the bulbs dim over time? Just wondering if its worth changing the bulbs to see if it helps. On another note I'm surprised at the level of spec in a mid range Dacia - it has keyless, climate, android auto - nice spec for a budget car however its 1.0 engine is quite peppy but only getting about the same MPG as the IS - had expected a little better

I did initially think it was the latch not closing but I think the cable had corroded inside the sleeve as it was stiff and not moving all the way back when the bonnet closed so it gave the appearance of the latch not closing properly, but in reality it was being held partially open by the cable not retracting fully.

259K - I purchased at 4 years old / 160K with full history (stamped book and all dealer invoices) - only thing I could see in the history was a new auto wiper sensor. Since I've had it the only repair was a dodgy bonnet latch cable - everything else was just servicing / consumables

I see he hit more than one car "during the afternoon" - if you take a look at the video on the daily mail site its a corsa he hit......not sure if this was before or after the prius - to be honest £700 fine and a few points feels a bit light for what looks like more than 1 fail to stop

Most likely to be the bulbs - mine displayed similar behavior and fitting new bulbs resolved it. Xenon bulbs don't fail in the way a traditional bulb will

My experience was nice coffee and waiting area but beyond that no better than others - My IS is now way to old to bother with dealer servicing, but in the past I had 3 services where the car only got washed once - first time they called to say drains were blocked so no cars being washed, second time was just an interim service - told no more than an hour so I waited - after 2 hours said I couldn't wait any longer so it was handed back unwashed. My CT came from another dealer and they were also pretty average - when I gave feedback to Lexus that my experience was "average" and that a few minor points were not addressed before pick up the dealer principle rang me and left a quite irritated voicemail basically demanding I call him to explain why I hadn't given them 5 stars - I called him back - both times he was "busy" so would call me back.....never did and I never went back there. My previous experiences with VW were always pretty positive (and cheaper)

Its available as part of an option pack on the base model. Strangely on the F Sport design you cant even add it.