The only dealings I've had with the customer relations deptartment so far, is regards the fitting of a reversing camera.
When they told me it couldn't be done by Lexus, which was confirmed on visiting my local service service centre who explained why.
In general, how have those of you who have needed help or information, found them to be ?
My experience with Ford (for a runaround we own) has been diabolical. All Customer relations do, is to refer you back to the dealer.
Then the dealer refers you back to Fords, so you get stuck in a loop of buck passing.