What a really nice story. You were faced with a top notch sales exec.
Lexus Stockport is where I bought my 2nd is300h. The sales exec, Jason I think, was introduced to me after I made the initial inquiry at the reception desk.
I knew Stockport had the car and spec I was after and Jason knew of my history after I told him. On test drive I asked him where the roughest surfaced road was, my 1st is300h was awful on bad surfaces. No problem he said and directed me on to a lovely pot holed road. After the first pot hole was hit I said ill have it. Jason was surprised at my reaction of the car and after more explanation of my last is he understood and we went for a nice long test drive.
I got top dollar for my mondeo and a favourable payment plan. Drove there in a great mondeo but drove home in a great is300h. From first arriving to driving away was all done in under an hour.
Stockport is ruddy good on the service side too.