wharfhouse

Yes, that all seems very strange...

If you are interested, the same franchise that is Lexus Parts Direct (Fish Brothers in Swindon) is also a Toyota franchise and run https://toyotadirectparts.co.uk/ - my wife has a Toyota so I've ordered parts from here along with parts for my Lexus from their Lexus Parts Direct site. The reason I mention this is that some of the Lexus parts are identical to the Toyota parts and it can be cheaper to purchase the Toyota part from a Toyota dealer rather then the same part carrying a Lexus mark-up.

Yes, repairs can be done by anyone and it should not affect the Lexus Service Activated Warranty unless the repair can be shown to have caused a failure that you are trying to claim for due to using the incorrect parts or procedures. It was worth pursuing the right answer as it could have proven very expensive to have suddenly found out that the warranty was not in place following a service by Toyota (although it sounds like Toyota acted correctly and gave you the right information). I can understand why a 4 hour round trip can be frustrating, but hopefully it's only once a year and Lexus cars don't spend much more time at the dealer other then regular servicing.

Absolutely - I would want it clearly stated in writing - way too many arguments happen based on verbal promises or a poorly worded document. In the past in these sort of cases I tend to write what I want confirming (in detail) and ask the seller to reply confirming what I have put rather than rely on their vague wording.

Yes that would damage / wear the pawl so you do right to use the PB in that case. My drive is flat and hence I don't use the PB at home.

Not trying to be difficult - but I wouldn't take that wording as confirmation that this applies to the Lexus Service Activated Extended Warranty for the 10 years / 10k miles and would personally read this as it applies only to the 3 years Manufacturers Warranty (in which case it is correct). It also mentions about having the hybrid health check completed and I know from others here that Toyota dealers have clearly said previously that they are not able to do this for a Lexus car. This wording is not what you have been told verbally. I would send this to Lexus UK and ask them to very specifically confirm the situation with respect to the Lexus 10 Year / 100k Miles Service Activated Warranty.

If Toyota / Lexus state that all (or some) Toyota dealerships are an "Authorised Lexus Repairer" then the rest of the Service Activated Warranty follows through. As @Duggie B says quite a few dealerships already have both Toyota / Lexus facilities - in Reading, Berkshire, my local dealer (Jemca) has a Lexus facility and a Toyota facility next to each other (we've bought cars from both and get them serviced there) - they don't currently share the same workshop but have separate ones but I always thought it would make sense to have a shared workshop to make it more effective for them (or maybe they do share facilities if one is busy and one has space free). The Jemca bodyshop in Bracknell handles both Lexus and Toyota body repairs in the same facility. Maybe there are changed afoot?

Look forward to seeing it as I'm sure many others on here will. Well done for determination in getting it put in writing.

As stated above, the 3 year manufacturers warranty is NOT dependent on having the car serviced by Lexus so long as OEM parts are used and schedules followed (and this can be proven should a warranty claim arise). However, once this period has passed and the Service Activated (Extended) Warranty takes over to Year 10 (or 100k miles if that comes first) then my understanding is that the car MUST be serviced by a Lexus centre (and not Toyota or anyone else) to keep this extended warranty in place. Here is the web page for the 10 Year Warranty https://www.lexus.co.uk/owners/warranty/lexus-warranty, and here are the T&Cs: https://www.lexus.co.uk/content/dam/lexus/nmsc/united-kingdom/owners/warranty/extended-warranty-with-servicing/LEXUS-WARRANTY-15-03-24.pdf The key term in the T&Cs is that all servicing must be undertaken by an “Authorised Lexus Repairer”, which means any repairer located in the United Kingdom or any country which is a member of the European Union and who has been authorised by the Lexus Group to undertake servicing, repair and maintenance work. Does that include Toyota garages? I doubt it, but perhaps the only way to get a clear answer is to contact Lexus UK HQ customer services and get it directly from them, in writing. In the past others have been told by Toyota that they cannot undertake the Hybrid Health Check or warranty the Lexus hybrid battery, hence I can't see them being to provide the 10 Year Extended Warranty. If Lexus CS come back and confirm that Toyota cannot provide a service that delivers on the Service Activated Warranty (and the Hybrid Health Check, which is included in this) I wold be writing a stiff letter to the Lexus dealer principal and cc'd Lexus UK. If Lexus UK confirm that Toyota can services and issue the Service Activated Warranty I think we would all like to know this as for many people it would make life easier given the higher number of Toyota dealerships. Interestingly my daughter has a Kia Niro. This has a 7 year warranty. Their local Kia dealer they bought the car from and had it serviced a couple of times (and was very good) decided to drop being a Kia dealer, but said that they can still service the car (and will use all approved parts and processes) and that the Kia 7 year warranty will remain intact. If a warranty claim is needed it would have to be done by a Kia dealer but they would be able to provide any necessary service documentation to back up a claim. I was a bit sceptical but checked this out with Kia and indeed that is the case. It's specifically stated in the Kia T&Cs. Without such wording in the Lexus one I would certainly not trust what you have been told unless Lexus UK back that up.

My parents didn't "need" it and used to give the amount to charity. Another section of society that will now miss out as I'm sure that others probably did such donations too.

I didn't vote for Labour but I was trying to give them the benefit of the doubt given that the Conservatives hadn't exactly served it's traditional base or it's newly acquired base very well of recent times. I was interested to see if Labour could actually govern to deliver for more than for just the dyed-in-the-wool Labour voters. However, the way that Reeves in particular has acted in a few short weeks (though of course sanctioned by Starmer) that didn't last very long at all...! Just have to batten down the hatches and look after No 1 the best I can for the next four years and have a look out once we get nearer the next election to see where we all are!

And now that they have "given in", every tom, *****, and harry in the public sector will be going on strike unless they get a decent (above inflation) rise to make up for the years of what they feel is "pay erosion".

Yes, just more wishful thinking and political posturing - as you say the market will determine what actually gets built - along with some councils that get it in the neck for not meeting "targets"...

I'm approaching retirement age (though it keeps moving away from me as the age I can retire keeps increasing!) - now 4 years to go. I've run my own small consultancy business for over 20 years and so have had to get a handle of a lot of rules and regulations, but financial planning for retirement is an absolute nightmare due to the ever moving goal posts and complexity of our pension system. Admittedly the lack of the winter fuel allowance won't impact me materially, but it DOES amount to a cut in the state pension that many people have used in their planning. I'm not a dyed-in-the-wool conservative, but this change of government, partly due to the landslide they had, has me more concerned than I have been for a long time about what destruction Labour will bring to the country. My focus is now on mitigating what I can foresee for my own personal circumstances. I am hoping (but not holding my breath) that this winter fuel allowance change will prove to be the proverbial shot in the foot that will temper more extreme policies.

No, I haven't had any problems using the PB - that said I only tend to apply it when on an incline (I know there are plenty of opinions about that so don't want to open another can of worms). I do give it a good push on an incline, but on the occasions I use it on the flat not so much. However, it's always a smooth action and I wouldn't call it any real effort. Perhaps something is binding or gummed up a bit on yours?

I wasn't going to post anything more on this thread but have just booked to have my 150k mile service done and I tend to check the oil on the dipstick before each service as a sanity check - just done it now and here's the result. Nothing done since the last 140k mile service nearly 8 months ago (so no oil added) and it's 3/4 on the dipstick so not burning any appreciable oil. Colour and consistency is like new with no adverse smell other than the normal smell of new oil. I'm happy with this.

I think do what let's you sleep at night. I have paid for the Lexus Extended Warranty for as long as I can - up to 150k miles (as I do a lot of miles my car was outside the Relax warranty terms) and I continue to get the car serviced by Lexus and will do so going forwards, along with keeping the hybrid battery health check in place which will warranty the hybrid battery until it's 15 years old with unlimited mileage. There are those that suggested paying for extended warranties was a waste of money as Lexus cars go wrong so little. However I've had some repairs done under the extended warranty (most recently a rear caliper replaced). I have paid a little more in extended warranties than what I have claimed but it gave me peace of mind that I was happy to pay for, but each to their own. As you say, so long as it's done correctly no harm on changing the oil more frequently than the recommended service intervals. Main thing is to enjoy the car and sleep easy at night with decisions that work for you.

Even Lexus in the US now specify standard oil change interval is 10k miles (or 12 months) when using fully synthetic oil or 5k miles if using other oils. https://www.lexus.com/maintenance - they service the car every 5k miles (6 months) but only change synthetic oil every other service. From what I have found in the EU the oil change interval for Lexus is 15k km. I have no doubt that in the past recommendations were different with previous generations of cars but unless cars are operated in more extreme conditions than general road use (towing, dirt roads etc) the above are the w/wide current normal service intervals for Lexus cars. I have no problem if people want to change their oil more frequently but there is no actual analytical test evidence that with modern engines and oils that doing this will help the engine last longer as once such high mileages are reached there are so many variables that no direct comparisons can be made or conclusions drawn, opinions are based on extrapolated information. Manufacturers spend billions to test cars to destruction to determine how long components last and so I'm happy to go with their recommendations and have done so for decades without problems. Yes, they only have warranty for a limited time but there are many, many cars that run fine with only manufacturers service intervals (or less in many cases) that reach 200k or 300k miles or more, again not analytical data but real life experiences. The OP asked for opinions from owners about the oil change intervals and he has numerous inputs from people now who have run cars to high mileages. Time to let them decide now what they want to do based on those experiences and inputs.

Well over my life I have run quite a number of cars to decently high mileages of around 150k to 200k miles (clocking up between 15k and 30k miles per annum much of it at full motorway speeds) and only ever followed manufacturers recommended service intervals and scheduled maintenance and so can speak from real experience that I have never had any issues and all ran perfectly when traded in and so I certainly plan to continue doing that. Anyone who wants to change their oil every few thousand miles is free to do so of course - it's your choice - but I genuinely do not believe that it's necessary with modern engines and oils. And of course don't forget that in a hybrid at 10k miles the engine hasn't done 10k miles as a percentage has been electric with no engine running.

Yes, if you get a car at that sort of age totally agree in making sure everything has been changed - in my case my car was only two years old when I bought it and had been first sold by and serviced at the Lexus dealer I bought it from so I was pretty certain all had been done correctly to date. I'm lucky in that I have a few dealers all within what I would consider a sensible distance to go for best service. Fortunately I've been happy to date with my closest dealer.

The BMW auto gear box oil I believe could be changed in the normal way, but the dealers didn't promote doing it as BMW said it should last a lifetime (same as Lexus/ Toyota). I ran the car to 210K miles (10 years old) and never had the auto gearbox oil changed and the car was running as sweet as a nut when I traded it in (at the time against another BMW). The only thing that I felt may have needed attention soon was the original suspension which was starting to sound a bit noisier that it should - however, it never failed it's MoT. I have taken the same view with my IS 300h - still everything original including the transmission oil and everything running like new. I'm not convinced the colour of the oil is an indication as to it's effectiveness, it's a sealed system compared to the engine which will always pick up contaminants into the oil over time. I see no reason at all why Lexus would not say change the transmission oil at an interval if they genuinely felt it was worth it. At the end of the day it's not a difficult job, and they say to change the engine coolant at 100K miles and the inverter coolant at 150k miles, which are arguably just as hard a job as the transmission oil to change (at least for a dealer). So why not say change the transmission oil too at a similar interval if it is required? I am sure they will have tested it to failure. I know there was someone on this forum who did around 230k miles in their IS 300h still on the original transmission oil and it had no issues. However, if done correctly there should be no downside changing the transmission oil, the only issue is that there are downsides if it isn't done correctly (on the BMW forum there were a lot of reports of issues having changed the gearbox oil - such as I have an issue but have changed the oil regularly, but none that I recall of failures when it hadn't been touched, as per mine...). Of course, each of us needs to decide what we feel comfortable with, but that's my personal experiences.

I think you have to look at horses for courses. A good diesel will always be more efficient on fuel than petrol or petrol/hybrid if you are doing high motorway mileages. However, if a significant proportion of your driving is at lower speeds (<50 mph) or around town, the a hybrid will be more efficient than a diesel overall with the added benefit of no worries about dpf regen etc. that often kills diesels that don't do high mileage at speed. Regards EV speeds, I was the person above who said that the NX 350h would see over 60mph on EV and I certainly stand by that having had a couple on loan. However, that's not pressing the EV button but letting the car do what it wants, mainly when not accelerating and at constant speed / coasting it will definitely enter EV mode for periods of time then. My IS 300h (which is the previous generation tech) will enter EV up to around 50mph (but is not designed to run in EV above that - new generations tech is). The EV mode will generally not kick in during the first few miles of a journey from a cold start as the ICE needs to reach a reasonable operating temperature to be efficient and/or heat he cabin or assist with an initial high load on the AC if it's very hot - that's how it's designed. Regards the hybrid batteries in the NX 350h, these are relatively small (and can't be compared to BEV) and will last hundreds of thousands of miles without noticeable degradation as Lexus don't utilise the full capacity - only less than 80% (unlike a BEV) - my car is currently at 150K miles with no issues whatsoever and the fuel consumption etc. is the same as when new. Lexus also warranty the hybrid battery for 15 years and unlimited mileage (so long as the hybrid health check is done to schedule) which I think says everything. It's frustrating if there is an issue with your lane guidance, but any car can have an issue, regardless of powertrain. Yours is I assume under warranty so annoying as it is, get it seen to by Lexus and hopefully whatever problem is there will be resolved. If you ask they will normally give you a courtesy car if it's under warranty. Generally most Lexus hybrid owners cover many thousands (or hundreds of thousands) of miles without any significant issues. From family and friends experiences of Jaguar, they can't say the same... Not sure what country you are from (as you post as non-UK) but if in the EU it's only going to get harder to enter cities with a diesel car. However, if that is not a concern and your main driving is lots of motorway driving, then yes, if it suits you better get a diesel now while you still can. It's a free world until our respective governments take that choice away from us...!

I have a 2014 reg IS 300h now with 150k miles on it (owned it since it was 2 years old with 40k miles on it) - dealer serviced since new as per 10k miles schedule. Drives like new. Personally I would just stay with the 10k mile / 12 months oil change schedule - make sure you use OEM parts of doing it yourself. Most of the US website / YouTube stuff is IMHO out of touch with modern standards and / or the EU / UK fuel and oils. For reference I also owned a 1997 reg E39 BMW 528i from new to 210k miles. Again always serviced by BMW according to its own on board oil change monitor (so no fixed interval but it was usually around 15k miles). Never changed the auto gear box oil (sealed for life) and never had an issue with the car despite all the drama on the US forums that was prevalent at the time... That was technology from decades ago and so I have no doubts as to sticking with the Lexus recommendations.

Does that include fitting and painting by Lexus? Looking at online pricing for the whole mirror assembly I would have thought so? My wife had someone take out the back cover on her Yaris door mirror while she was parked - the cover wasn't too expensive but it had to be painted which added to the replacement cost. Fortunately nothing else was broken in that case though and the new one just clipped back on.

From your recent car suggestions it sounds like you need to sit down and really work out what you NEED from a car and then what else you WANT from a car. All of us have to do this, especially if it's our only car. Once you have that list then do some research on what cars will best meet YOUR NEEDs first (eg budget, insurance, tax, ULEZ, space, mpg, reliability etc.) and then start with that short list to rank it to your WANTs. So head then heart. That way you might be closer to your ideal first car purchase that won't be an expensive mistake.