wharfhouse

BTW it was the dealer that suggested the tech go out with me rather than me having to instigate it which I was very pleased to see. I have seen the techs going out with other customers when I've had my car in for a service too so is something that my local dealer must have found is a good way of helping with problem diagnosis.

It was a problem with the front wheel bearings - I could hear a noise (it wasn't loud) but this wasn't immediately obvious on the short drive Lexus initially did when I took the car in. When I went out with the tech I could point out when I heard it come on - he could then hear it too and tuned into it. Once he had heard it he was able to replicate it and on investigation back on the lift found it was the wheel bearing. Point is not so much the fault found but taking the tech out in the car to hear it for himself can shortcut a lot of discussion trying to describe something in words.

When I had a difficult to describe issue on my car one of the Lexus techs at the dealer came out in the car with me so I could show him when the noise happened - once he could hear what I was hearing he took the car back and quickly sorted the issue. May be worth suggesting this to your dealers service department?

A 12V battery that has been draining will often recover a bit when left to stand for a while once the drain has been stopped. Had the same happen in a normal ICE (not hybrid) car to me. I'd left the lights on and came back and so the car would not start. Switched the lights off and let it stand for for a while and then the battery recovered enough to crank the engine over and get it started. On a hybrid the starting requirements are a lot lower than with a starter motor as well of course. However, to my knowledge there is no trickle charging of the 12V battery in our cars once the power is off and the car had been left - it only charges when the power is on and if the computers can't boot off the 12V there is no charging going to happen.

Good to hear that you have a resolution which doesn't leave you without warranty - as you say they don't make it easy and not ideal to have to bring the service forward just to cover what wasn't wasn't fully thought through to maintain continued cover from those with the old Extended Warranty to move to Relax, but hopefully it works out for you now although at slightly increased expense, and going into the future once over 10 years old you will have the new 10 Year Plus Extended Warranty to take you to 15 years old or 150K miles, whichever come first.

If you purchased from a franchised Lexus dealer in May 2021 then you would still have the remainder of a 12 month Used Car Extended Warranty - although I don't think this would in itself cover the 12V battery it may be worth asking the Lexus dealer, although if you didn't report the issues with the 12V battery just after buying the car may be harder to make anything stick. My IS 300h is now 7 years old with 108K miles (I purchased it at 2 years old with 40K miles so it had been used regularly before I purchased it) and it is still on its original 12V battery but the car gets used regularly (even during the worst of the lockdowns it was out at least once a week). Last January I left it for a week in sub-zero temperatures and it started with no problem and since then have again left it for a week (in warmer temps) and it has started with no issues. So the battery will last (in time and mileage) when used regularly but from reports, 12V battery life on Lexus/Toyota seem to be severely impacted once a battery has been left to go flat and of course you have no way of knowing what happened before you bought the car. I do always keep one of the glovebox lithium jump packs in the car just in case as one day as sure as eggs-are-eggs the 12V battery will fail. I believe the 12V batteries are around £140 to get replaced by a Lexus dealer.

I'm totally with you on that - sod's law would be to have the gap in the warranty and though a slim chance of something going wrong it happens during that break in warranty. My approach to the dealer would be along the lines of you have paid for Extended Warranty and dealer servicing and been a loyal customer for how ever many years and want to continue with both (and happy paying for them) but without any gap in an extended warranty, so how are they going to plug the gap that the Lexus T&Cs have created - and get whatever the answer is in writing. I'm fortunate because I went over the 100K miles whilst in my old Extended Warranty period (although the car is a 2014 build) and so could simply start the new 10 Year Plus Extended Warranty the date the old one expires so never had to resolve the issues over a "gap" as in your case. Try and put the onus on Lexus to solve the issue rather than them putting it on you, the customer.

No problem - oddly there is nothing on the Lexus website about the 10 Year Plus Extended Warranty. Jemca advisers seemed to know of it all though when I have spoken to them. Regards your question then if your Lexus build date was 31/12/2012 then the 10 Year Plus Extended Warranty won't be available to you until 31/12/2022 - so that's more than a year away, unless your mileage goes over 100K in that time, in which case the mileage makes it eligible. When you have the service in March 2022 then you will get the Relax Warranty (under 10 years old and under 100K miles until the next service is due) - after 31/12/2022 (or 100K miles) you can then purchase the 10 Year Plus Extended Warranty. The "gap" with an old Extended Warranty expiring and waiting for a service for the Relax to be activated does not seem to have been considered by Lexus - may be that is something to discuss with the dealer, or (though certainly not ideal) bring your service forward to when the existing Extended Warranty expires to take advantage of the Relax warranty?

I recently posted all about the "new" Extended Warranty in this link that I have just purchased for my IS 300h. The main point is that if your car is under 10 years old and under 100K miles then the only extended warranty option available is now Relax (free with each scheduled service done by a Lexus dealer) but if your car is between 10 and 15 years old and/or 100K - 150K miles there is now a "new" 10 Year Plus Extended Warranty available that largely follows the same clauses as the old Extended Warranty but which does cost a little bit more than the old Extended Warranty (the car must still be serviced by a Lexus dealer for this warranty as well though). Anyway - if you have a look at the link below hopefully it explains all.

However you are showing the car as 2020 in your profile and so it should still be under the 3 years manufacturers warranty and so the advice above is valid. After that if you use Lexus servicing you get Relax Extended Warranty for free at each service up to 10 years old or 100k miles.

For the Extended Warranty (the 2-4-1 warranty) to remain valid you must have the car serviced according to the Lexus schedule at a Lexus franchised dealer.

The T&Cs of the the new 10 Year Plus Extended Warranty follow the same clauses as the old extended warranty virtually clause for clause rather than the format of Relax, other than the new exclusion of the multimedia system. Agree that it's strange this new extended warranty isn't on the Lexus website but when I spoke to Jemca there was no hesitation over it so they were well informed.

Same with the IS - reviewers always put it down rating it around 3/5 stars - I wanted something different to a line of previous BMWs and based on reviews was very 50/50 about whether to go to the IS but had a day test drive and liked it so much I bought one the following day - what I experienced and what reviewers said seemed like night and day! Five years on still very happy driving that same car. It's such a shame that Lexus stopped the IS in the EU and UK - I would have bought another without hesitation - now I'm just keeping my current IS for the foreseeable future as really don't know what to change to. To a large extent I think the constant and largely unfounded negative reviews comparing the IS to BMW 3, Merc C and Audi A4 was one of the nails in it's coffin. The reviewers have a lot to answer for. I hope they don't bad mouth the ES to the same fate. Strangely I saw a recent article in same media that criticised the IS so much now saying how good a used car buy it was!

Yes that was something the petrol retailers association was saying - their members had all raised prices to increase profit margins and recoup losses and cope with lower demand that was still only about two thirds of pre pandemic (now buying is back to normal) - if I recall correctly that was adding about 2p extra to a litre - my local Sainsbury’s is 134.9p a litre for E10 and seems to be the lowest in the immediate area around it by 1 to 2p per litre from the BP and ESSO and a whopping 10 to 12p a litre less than the Shell and ESSO stations a few miles away...

I use Jemca Lexus Reading but when I call the Reading number for booking a service etc it often goes to a central Jemca call centre - I had called Lexus Reading about the Extended Warranty but it diverted and when they called me back it was an 0208 London number (I think that is their Jemca Edgeware Road site) and it was the person there who organised this for me over the phone as they have with previous Extended Warranties, service plans and service and MoT bookings. All the paperwork is headed Jemca group.

It's still available for maintenance parts like brakes, dampers etc. but not for the servicing. See https://www.lexus.co.uk/owners/servicing-and-maintenance/lexus-essential-care/

I would be very surprised if you need new brake pads and discs at that mileage - worst case would be fronts only - I had my front pads and discs replaced at 82,000 miles on my IS 300h but they weren't worn out but as I had wheel bearings changed made sense to have discs and pads done at the same time. Now at 108,000 miles and still plenty of life left on the rear pads (they don't do much work in a hybrid). Also what you have been quoted is expensive - as your car is over 5 years old the cost at Lexus dealer should be for Essential Care and so about £295 for the front discs and pads and £275 for rear discs and pads according to the Lexus website.

Following previous discussions about Lexus Relax and Extended Warranty I have started this new thread with my current experience with the Extended Warranty. My current Extended Warranty on my Lexus IS 300h is due to expire early November. After the announcement of Relax (and the removal of the Extended Warranty from the Lexus website) I had spoken to Jemca (who I use for all my Lexus requirements) a few months ago and they had confirmed that an Extended Warranty will still exist for cars that fall outside Relax. My car is a 2014 registration IS 300h that has now done just under 108,000 miles and so this week I called Jemca to discuss an Extended Warranty. Here is what is on offer comparing the T&Cs of a new 10 Year Plus Extended Warranty with the old Extended Warranty I currently have in place: The new warranty is called Lexus 10 Year Plus Extended Warranty It is for approved Lexus vehicles up to 15 years old, subject to 150,000 mileage limit - the old Extended Warranty was for approved Lexus vehicles up to 10 years old and 140,000 miles, so the new extended warranty covers vehicles for longer in this respect It is only available for vehicles that are between 10 and 15 years old and/or 100,000 and 150,000 miles – Relax extended warranty automatically applies to all cars under 10 years old and less than 100,000 miles The 2-4-1 offer is not available on the new 10 Year Plus Extended Warranty – only one year at a time - the cost for my IS 300h is £474 for one year (the old one was £795 for two years), it can be paid either up front or in 10 interest free monthly instalments The car must still be serviced to schedule by a franchised Lexus dealer (as per the old extended warranty) It still includes the Lexus Roadside Assistance same as the old one did (note that Relax extended warranty does not include Lexus Roadside Assistance) The company that provides the 10 Year Plus Extended Warranty and ultimately pays all valid claims made under it is Toyota (GB) PLC (Lexus Division), and the administrator of the warranty is TWG Services Limited – this is all the same as the old one It doesn’t include the MoT testing fee (though I understand some of the old extended warranty didn’t either, although mine did include two MoT test fees) In Excluded Parts for the new 10 Year Plus Extended Warranty it specifically lists “Multi media components or in car entertainment systems, including but not limited to satellite navigation, CD/DVD systems, audio visual equipment and Bluetooth connectivity. Components will be covered under the Warranty if the failure results in the non-operation of an essential vehicle system, eg, air conditioning controls, heated screen operation and the parking assistance system.” - this is an additional exclusion in the 10 Year Plus Extended Warranty and as per previous forum discussion it mirrors the exclusion in the Relax extended warranty - I wonder whether it may be due to owners trying to do map updates themselves (that are the “dealer only” updates according to Lexus) or other modifications and bricking the system? – otherwise seems a strange exclusion and has been specifically added for both Relax and this new Extended Warranty Comparing the T&Cs of the old Extended Warranty and the new 10 Year Plus Extended Warranty clause by clause, then other than a few minor changes in wording (usually to clarify things) this is everything I could deduce. On that basis I have gone ahead and taken out the 10 Year Plus Extended Warranty on my IS 300h for the coming year. Although slightly more expensive that the old extended warranty I still think it’s value for money considering the age/mileage of my car and the fact it includes the Lexus Roadside Assistance which would be £125 if purchased separately (and my wife’s car also benefits from the free partner included with this). I have made successful claims on the Extended Warranty previously and so know that Lexus parts / labour can be expensive. I hope this helps others in similar position to myself - first point of contact to discuss further is probably your local franchised dealer. As always, I appreciate whether or not to take an Extended Warranty is a choice based on personal circumstances – it suits me but YMMV.

Fuel duty is 57.95p per litre (been frozen at this for around the last 10 years) and then 20% vat on the total per litre price (vat charged on the fuel duty so that is double taxed...)

Yes I know - but at nigh on 6 decades old unfortunately I've there and done it lots of times so just giving my thoughts from experience. The majority of damage done to my cars over the years has been in car parks - I come back to the car and find a ding or scrape and of course no-one ever leaves a number. I even try parking away from others if I can and still come back to find someone parked next to me despite there being lots of empty spaces...! Anyway, I do know how you feel but I honestly wouldn't get too stressed out about it and accept it's one of the facts of life if this will be your only and regular car.

IMHO unless it's a particular passion you have for detailing a car, and you are going to really look after it, only use it on nice days, not park in supermarket or work car parks etc. etc. then any car it going to pick up it's fair share of road rash whatever you do. Also the sad fact on today's roads and car parks is that in your ownership there is a significant chance that it will be involved in an accident / dent / scrape of some sort (most likely not you fault) - often when in a (especially supermarket) car park and you are not event there! I have often started off in the past like you trying to look after a new car but if it's your daily driver (rather than your Sunday special) I think you have to accept accept the fact you can't really protect it from everything. Have it professionally cleaned and coated may be worth doing if it is in excellent condition at the moment as that can provide protection for a good few years from road grime etc. (personally I don't think the film is worth it unless you are trying to wrap for effect) and then wash and polish it if you want to keep it looking reasonable (and wash off bird dirt and tree sap quickly as that can stain - this is where a coating can help), enjoy driving the car and trade it when the time is right - usual wear and tear for it's age doesn't really change what you get for it - at least on a trade-in anyway - maybe in a private sale a little - but even then usually only when it's still quite new unless it's becoming a "classic"...

TBH never done anything special with my Mercury Grey IS 300h. It was treated by Lexus when it was new in 2014 with Supagard and I purchased it when it was 2 years old with 40k miles (it had the original Supagard info with it so that's how I know it was done from new). So it's now 7 years old with 108k miles and all I have ever done is wash it occasionally using Autoglym car shampoo (I don't have the time to do it very often - probably no more than 6 times a year). I hose it down first then use a large sponge for the shampoo and lots of water from a hose to rinse, then wipe the windows dry (otherwise I find they dry rather marked from the shampoo - especially the windscreen seems to get a film on it so the wipers don't work too well and streak for a while) and let it dry - I've never yet polished it. It always surprises me how good the paint still looks after a good wash with Autoglym shampoo. There are no swirls but just the occasional light scratches in places from hedges and people pushing by the car and the odd stone chips so I might have a go at touching in and polishing it next year. However, despite the many negative comments about Supagard I have to say can't fault either that product or simply washing with a decent shampoo. I admire those cars that are fully detailed and would love to do that but my car is pretty much work tool so has never had that love and attention.

Mine hasn't appreciated but can't complain about the depreciation. Bought my 2014 IS 300h Executive used in 2016 when it was two years old with 40,000 miles on it. So now had the car for 5 years and the mileage is 108,000. Based on a WBAC quote I have just done it would be ~£7K in depreciation if I sold it to them now - if on a dealer forecourt I would have thought it would be advertised for only some £5K less than I paid for it. Cheap motoring for 5 years of ownership covering 68,000 miles. Problem for me is that there is no more IS range in the UK and so really don't know what I would change it for, especially if I stay Lexus... I can see the attraction of the ES to many but doesn't really do it for me. Don't really want to go SUV, but the UX is a possibility - had a loaner and quite liked driving it but a bit small inside. New NX looks better but do I really want to go the bigger SUV route? The car currently drives as well as the day I bought it, just passed its MOT with no advisories, and so at the moment my thinking is to keep my IS 300h for a couple (or maybe more) years and see how the EV strategy starts to play out and how that might shape the cars to come.

I personally haven't had too many problems in Berkshire either (live west of Reading) and have filled up three times since the "panic" took hold. Strange thing is I usually use my local Sainsbury’s which to it's credit has only increased the price by 1p a litre (to £1.32) since this all happened and has not to my knowledge run out of E10 (though has been out of diesel and E5 on occasions) and often not had big queues (relative to other places). However just south west of that Sainsbury's fuel station the price per litre shot up £1.46 at Shell and Esso stations, there were huge queues and they were often drained dry each day...! I suspect the supermarkets actually have more robust (wield a lot of clout) supply chains for fuel and the brand name fuel stations are often independents selling brand name fuel who don't have the clout of the supermarkets in getting restocked.

eCall is only be standard on brand-new cars type approved from April 2018 onwards, and it won't be retrofitted to existing model ranges unless a car maker deems it a worthwhile addition.