HenryHippo

Thanks very much for that. I didn't actually realise the 2nd point. So just to clarify, anyone can buy a second hand car, say they don't like it (or lie about a fault that is intermittent) and return it within 30 days to get their money back (minus a few hundred for wear and tear)? I actually went today told them about the boot problem, it wasn't playing up so they just said it was fine and there is nothing they can do. I have left it with them though as they need to get the Hybrid system looked at, so balls in their court now. I also got them to a sign a document saying on this date (within 30 days of buying the car), I alerted them to the above problems, so I have some proof if this ever goes to court.

I haven't opened the boot in 2 weeks so I can't answer the question about how often it occurs. I don't dare open the boot in case it fails to close again, rendering the car undriveable as I can't leave it in a public place with the boot open in case it is vandalised or similar. I sent them a letter by recorded delivery. No, I didn't realise at the time that it had to be £100 (lesson learned), so it was less than that. I wonder what constitutes a fair use, I'm sure they will push for something unfair That's a good idea. Won't Lexus charge for this though? I asked for an inspection post sale from my local Lexus and they said all they could do was a free (superficial sounding) inspection or a more thorough one as part of a £599 service :(

Thanks a lot chaps for helping me navigate these murky waters. I need to send a letter by recorded Delivery to their address, not simply a phone call/ drive there and demand a refund on the spot? One foreseeable problem is that my issue is intermittent (boot lid not closing) and if the boot shuts fine when I am at the dealer then can they just refuse on the grounds that there is no fault? (Also a warning light came on recently but that problem isn't grounds for returning it?) I remember reading somewhere that dealers can't charge for wear and tear so surely there is no fair use charge? I paid mostly on debit card but also a token amount on credit

Cheers. Its such a lovely car but so far its had a few teething issues so I can't justify keeping it Looking at my rights am I correct in saying that one can return a second hand car within the 30 days if it develops a fault and the dealer fails to fix it? Or you can return regardless?

Fair enough. Problem is that mine has the boot a bit out of line (see photos on prev page), so the car's history is a little uncertain "Check System" and an explanation mark in orange came on whilst on the motorway too. Another reason to return it

Sorry, I miss this. There's a little damage/ misalignment on the passenger side, but to me it sounds like the latch isn't going in properly. Been back and forth on the phone with the dealer and their useless approved garage. Another week and I will be outside of the 30 day period, so I think it wise to return this (nice enough car that it is) I believe my rights are that I can return a car within 30 days if faulty and I have given the dealer at least once chance to fix it (which I have)

In other news, 27.0 MPG (calculated by myself) on my first tank Pleased with that considering I've had a heavy right foot in my first 2 weeks

Not a great start to my Lexus ownership, dealing with clueless garages! I don't think he is actually getting any parts (despite him saying he would), more along the lines of I surprised him with what I said, and he's going to have to have a think/ do some research about next steps At least he was honest about not doing anything. I was expecting to come back and be told they did something but actually didn't

Took my Lexus to a garage in this dealer's network of "approved garages" Unfortuntaly as I was driving there, the boot actually closed itself, meaning that when I arrived, there was no evidence of the problem. I explained that the problem was intermittent rather than consistent, and was actually not evident at that point in time. Was asked to collect it today, asked the guy (different to who i spoke to before) what they did and they said "nothing because it was working" Frustrating. Explained the problem to this guy. He said it might be something wrong with the computer and he will need to order some parts from Lexus on Monday and will let me know when I can bring it back. Annoying that it is an intermittent problem. If it doesn't get fixed within the 30 days since purchase then I will be forced to return it, rather than risk it becoming a consistent problem outside of 30 days that I have to repair at my own cost.

They do. My threat to return it did manage to provoke a response today, going to drop it with them after work to fix If this doesn't happen then yes I would continue along your course of action

Been 2 days now since the dealer made a verbal promise to get it sorted at a garage local to me No further contact since and my calls with the receptionist haven’t been returned Dropped them an email last night to say if they don’t contact me today then I will be returning the vehicle as I am quite within my rights to do so within the first 30 days Much prefer they fix it, but if not I will take it back on Sat

It hasn't been serviced in 2 years (but only 5k miles though), so I feel I should get a big service done, and then moving forwards, the essential ones Or do you think it's a waste of money?

135k on mine No, just to clarify the 100k mileage was recommended for me by my local dealer (£599). I will ask the Kent dealer how much he would sell the 100k service for and if he negotiates, then I will buy and get it done at my local.

My dealer has recommended I go for the 100k service (£599). So I could the same dealer that offered a discounted warranty, to sell me the 100k service for a lower price than £599, and then still get the work done at my local? Seems to good to be true!

Kent. I contacted about 10 places and this was the only one that would budge!

That's a great service plan you have. What is the name of said service plan please? I am planning to go with the dealer who offered £995 and see if I can get them to move on the service plan price too

Dealer called me back and is going to arrange a repair at an approved garage they use near to my home, which sounds good RE the warranty, I contacted a few places and got £100 off (down to £995) Do people buy the service plans, or just buy services as and when required?

Cheers guys, reassuring to hear that it is going to be in the dealers best interests to fix this and keep the sale Had a friend look at it today and they reckon it's the latch and the out of place plastic trim isn't affecting it. I suppose that is preferable Left a message with the dealer's receptionist this afternoon, will follow up in the morning.

No, not a Lexus dealership Will get in touch with the dealers I brought it from

Do they have to give me a refund just because I ask? I think it unlikely this guys would give me money back on good faith No, the dealers told me it was HPI clear, and I don't think they risk their reputation by lying about something like that. In hindsight they must have meant it was not a stolen car, rather than once in an accident. If it was a light shunt and the car was fully repaired it wouldn't bother me. It just doesn't bode well that a repair has been poorly done

Can you explain the in bold please? Starting to worry now that it was in an accident, poorly repaired, and then the dealer I brought it from did a quick fix, knowing it would stop working soon after sale

No such evidence of a bump and the light fitting is ok. I'm always very gentle closing boots and doors too (on any car). Have turned off the boot light though, to prevent the car getting a flat battery Well it isn't locked. If I lock the car and then attempt to open the boot then I can (the alarm does go off though). When I was driving, the open boot alarm came on intermittently too Shame about the warranty. Seems to be a case of a serious fault that the dealer masked from me

Looking at the last 2 photos, it is apparent that the plastic bits on the left and right aren't symmetrical. The left one has a small gap in the plastic, maybe this is causing the issue?

Nice, under warranty? If not, how much did it cost?

Or maybe it's the cold weather and a bit of wd40 does the trick?