One of the happiest periods of car ownership I have ever experienced was back in the day when I had VWs. Nothing to do with the VW brand, just the fact that I found a VW specialist that more than knew his onions. Describe a problem to him and he more than likely diagnosed the issue even before I'd finished my sentence. So, when picking up the car, I knew the issue would have been fixed. Also, being his business, he cared as the buck stopped with him.
I might as well be looking for a hen with teeth, but I'd love to have a local IS-F indie. I'd still get the servicing done at Lexus, but everything else.....
I appreciate Lexus main dealers washing cars. However, I don't expect it and really wouldn't be that upset if they didn't do it. I rarely have time to sample the fruits of the expensive coffee machine and as for the pastries, all I can say is that @Rebecca must be an early bird. I'm much more interested in issues being diagnosed and fixed first time. This is where Lexus have failed me. My IS-F has been back with Lexus no fewer than 7 times since June. I am not going to list the issues, but there have been too many occasions where I've been told 'Yes, we've definitely fixed it this time' only to drive a mile down the road and realise that this is not the case.
By reputation, maybe I expect too much from Lexus and therefore the Lexus dealers :(