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Pompeyscouser

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Posts posted by Pompeyscouser

  1. I’ve been reading through the items covered by the Relax warranty and notice that “sensors” ARE covered. One of my front parking sensors is faulty and I can’t see why this would not be covered under Relax. Has anybody had one or more of these replaced under Relax and, if not, what argument could Lexus use to exclude these items from the warranty.

  2. I have, up until this year, had excellent service from Lexus Hedge End. Now, my MOT is due at the beginning of September and my service is due at the same time. They can’t provide a loan car when my MOT is due because they have stopped pick up and return and this meant a heavy requirement for loan vehicles so none are available when I need it. Also, the earliest they can provide a loan car on the day of the service is 7th September, a week after the MOT is due! So, now I have to find somewhere else for the MOT. Okay, I should have booked all of this at least a month before but, if they still had the pick up and return service none of this would be a problem. I live 20+ miles from Hedge End and there is no suitable public transport I could use, hence, my problem. I notice from earlier posts that pick up and return still applies with some Lexus dealers. Is it only Hedge End that has removed this facility? Considering the cost of service and the previous exemplary service from Hedge End, I am disappointed. The key reasons I bought a Lexus were reliability and customer service. I hope one of these criteria still exists. However, I am now, seriously, thinking about alternative manufacturers for my replacement vehicle.

    • Like 1
    • Haha 1
  3. 3 hours ago, Illogan said:

    Paul,

    The most effective way of avoiding any risk of power spike when changing your battery is to ensure that there is an alternative 12v supply connected to the car during the changeover.

    One can either have a spare battery connected by (say) jump start leads to your existing battery leads BEFORE you disconnect them,and leave them on until you've installed and connected the new battery (so in effect - your car isn't aware that the supply is changing), OR, I have a lithium jump starter (Noco) that I  plug into my OBD port (during the replacement process) that maintains the 12v supply.

    Hope this helps

     

  4. Question: 1) If I have Lexus change my 12V Battery and the amplifier subsequently fails, who pays for repair/ replacement?

    2) Is there a preferred method to changing the Battery that ensures no spikes?

    I have had many non-hybrid cars and changed many “normal” 12V batteries on them without any problems. What is so special about this problem. My current car is the is300h fsport, 65 plate, (bought in 2016) and has the original Battery so I am expecting (one day) to have to change the Battery, hence my questions. By the way, I love this car and can’t imagine what I would replace it with.

    Thanks for any useful responses.

  5. Re: Recall.
    Just had my 2015 is300h done at Hedge End. Excellent service (as usual). Car returned within 2 hrs with additional 1/2 tank of fuel added (at no cost). The courtesy car was a UX250h f sport which was “ok”, with all the added electronic aids that my car does not have. However, I was still very happy to have own car back. Compared to the UX the ride is better in the IS, the visibility is better, the space is better and the steering feel is much better (maybe because I am use to rear wheel drive vs front wheel drive?). In conclusion, 1) very happy with the IS and 2) very happy with Hedge End service. 
    Sorry for all the waffle!

    • Like 4
  6. I have had my 2015 f-sport since 2016 and have tried to find an argument to change to a different car. I considered the obvious brands that I have previously had. They were 3 BMWs (328i, 320d touring, 316 compact), 2 Mercedes (C250d, C200) and a VW GTD all as company cars and while each had their merits, none met my overall criteria for comfort, speed, good fuel economy and reliability. The Is300h is comfortable (even in f-sport), has enough speed (especially at the lights in sport mode easily getting ahead of other cars up to legal speed limit), averaging +40 mpg in everyday use and apart from seized callipers (common issue as far as I can tell) has been fault free in 5 years. The diesel BMWs all had to have engine parts replaced. The Mercedes were comfortable but gave no pleasure when driven. The VW interior was disintegrating after 3 years! So, Lexus vs the rest. No contest. It looks like the Lexus IS staying with me for a few more years. I just wish they had carried on with the IS. Oh, and mine is only £10 per year road tax, yippee.

    Enough said.

    • Like 2
  7. I bought my is300h f sport in 2016 from Lexus Hedge End As a retirement present to me and have had nothing but excellent service from them when I have had my car serviced, annually. I had various company cars from BMW, Mercedes and VW all maintained at the local dealers but none were a patch on the attentiveness and politeness of Hedge End. I can only comment on my own experiences and, from my viewpoint, this particular dealer is what I would expect from a Lexus dealer.

    P.S. They didn’t pay me to say the above.

    • Like 3
  8. Many thanks for all the responses. I would really like to know what Lexus think about this “potential” issue. I don’t know what the exact failure mode was on my caliper but I will try and find out from Lexus Hedge End and see if they have had any comment from Lexus. If I get any further details I will let the community know. Thanks again to those who responded, it’s really good to know that there are so many of you out there who care enough about their cars to bother.

  9. Last week I noticed an overheating front disc and put it in, today, with Lexus Hedge End. To cut a long story short, apparently the caliper was seized. I had to have a new caliper fitted but the disc had also warped necessitating replacement of both front discs (no point in just doing the warped one) and new pads fitted. Lexus Hedge End were very good and I highly recommend them. However, they told me they had never seen this problem before and were going to send the defective caliper on to Lexus for their assessment. By the way, the car is an is300h f sport (65 plate) with 45000 miles on the clock. The reason I am posting this is to see if any others have had this problem before or am I just unlucky. Thanks for a response.

    • Like 2
  10. John, thanks for responding. I wonder if anyone else has tried this on the is300h or has an alternate method. In any event, my Battery appears to be working ok and is only 3 years old. I was just interested because of the thought of “hidden menus” and not knowing all the Lexus “secrets”. Love this forum as (on the whole) everyone is so helpful and informative.

    If anyone knows anymore secrets it might be useful to compile a list for all to take advantage of.

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