I have, up until this year, had excellent service from Lexus Hedge End. Now, my MOT is due at the beginning of September and my service is due at the same time. They can’t provide a loan car when my MOT is due because they have stopped pick up and return and this meant a heavy requirement for loan vehicles so none are available when I need it. Also, the earliest they can provide a loan car on the day of the service is 7th September, a week after the MOT is due! So, now I have to find somewhere else for the MOT. Okay, I should have booked all of this at least a month before but, if they still had the pick up and return service none of this would be a problem. I live 20+ miles from Hedge End and there is no suitable public transport I could use, hence, my problem. I notice from earlier posts that pick up and return still applies with some Lexus dealers. Is it only Hedge End that has removed this facility? Considering the cost of service and the previous exemplary service from Hedge End, I am disappointed. The key reasons I bought a Lexus were reliability and customer service. I hope one of these criteria still exists. However, I am now, seriously, thinking about alternative manufacturers for my replacement vehicle.