Lexus Woodford

On ‎03‎/‎07‎/‎2016 at 7:46 PM, is200 Newbie said:

Hi Luke - are there any plans by Lexus to release the pattern parts for the exhaust system on the Mk2 IS250 to allow 3rd party manufacture of this consumable part. The cars are now at the age and getting to the point where replacement exhausts are a requirement.

Good afternoon Noo Bie,

Unfortunately I cannot answer your question this may be something you would need to find out from Lexus UK.

Apologies

3 hours ago, OldTrout said:

Just been invited to official reopening on Friday this week.

No reply to my simple query though.

Hi John,

Thiago has just tried to contact you, there was no answer and no voicemail available to leave a message, please get in touch with us when convenient.

Regards

4 hours ago, bobmc said:

Lexus Woodford are not doing themselves any favours are they?

Still it would be nice to have some level of 'official' representation here... e.g Lexus PR or customer service - anyone listening?

 

Good Afternoon Bob,

Thank you for your post.

As mentioned we are here to answer any questions you may have about your vehicle, if we can be of any assistance then please let us know!

Regards

Luke

19 hours ago, OldTrout said:

Hi Luke,

Last week Lexus Woodford sent me an email with the subject "Fixed price servicing for your Lexus GS". It mentioned a Lexus essential care service plan for older cars.

I sent an email asking for prices. I received a reply from Thiago Lezcano saying he would be in contact "today during normal business hours to discuss service plan options". I emailed him the next day to say I had received nothing. He replied quickly saying he would check his emails and he would be in the office within the hour. That was 11:13 on July 1st. I have yet to hear anything.

This lack of response is not consistent with your mail is it?

John

 

Good Afternoon Daniel,

My Apologies for not responding sooner. I have passed your message on to Thiago.

Please can you email your vehicle's registration so we can retrieve you and your vehicles details.

Many thanks

Luke

luke.holland@lexus-woodford.lexus.co.uk .

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Lexus Woodford