I have a January 2013 SE-L, non-nav. Mine doesn't talk to me either, so I think it must be a different model on the video. Setting up Bluetooth is a pain! You can get both audio and phone to work, I did manage it eventually, but its very fiddly. I currently have phone only, as when I use my phone as a sat nav, the spoken directions weren't coming through and I can live without audio, at I tend to use radio or usb for my mostly short journeys.
I had to do the set up again when I changed my phone and spent over an hour in the car, in November 🥶 trying to get the Bluetooth working, I did get there eventually.