I have dealt with 3 Lexus dealers, Bolton, Cardiff and Swindon, all very nice and shiny etc but when it comes down to it they are a business just like the rest of them, they need to make money out of us, I quite like the coffee and pastries approach, when I get tired of paying for it I will take my business elsewhere. Lexus Bolton realy have gone the extra mile for me in the past, really impressive.
As for an independent, go and speak to Neil Garner at Neil Garner Motorsport, Kemble, great guy and really knows his stuff, he was Fernando Alonsos race engineer when he won his world title.