Hello all. For what its worth - I'm a very new Lexus owner (LS430 '02). Last June I purchased it, October it passed its MOT but (there's usually a "but") there was little service history, and I did not know if it had a timing belt done - so I checked a few places for quotes, and do you know; the least expensive was Lexus in Bolton ( £500 including water pump ). On Friday morning I took it in, got a curtesy car (CT200h).
By the time I got home they rang me up to say that the radiator was kaput, they even sent me a video of the problem rad. Strange as it may seem I was seriously considering a new rad because of problems with auto box's mentioned in other posts.
A little earlier today I went to pick her up (and pay!!!!!) - they had given her what seemed to me was a great valet (inside and out) - I was glad to be back driving her - the CT200h was a nice car, but not in the same league.
I think that sometimes we (me) give the main dealers a bad time - I must admit, thus far, they have played fair by me (apart from trying to charge £70 for 5 litres of oil.
Sorry about the rambliness ( is that a word? )
Here's hoping I keep away from my wallet for a goodly while.
Best wishes to all,
Bob.