Ste8270

It doesn't have an insurance rating yet, this is the response from Lexus UK.

Sent them a quick email and they sorted it straight away, I have a happy wife now, thank you for you help.

It's under my wife's name and she has created a Lexus account using the same email etc used for the order, she got an email from Lexus UK thanking her for the order but still no tracking. Time to chase the Salesman I think, thank you for getting back to me.

Hi, are you tracking that through the lexus link+ app? My wife ordered one on Friday and she would love to track its build but even my Lexus is saying no order details found. How long does it normally take to show?

Thank you and yes crazy price! I am going to ask my dealer for a price. I asked a company if they could chrome wrap it and they quoted £200!!

Hi, I have seen a chrome trim that replaces the silver plastic one but it states 2016, as far as I know the 2016 Is the same as my 2014 model or am I wrong? https://rover.ebay.com/rover/0/0/0?mpre=https%3A%2F%2Fwww.ebay.com%2Fulk%2Fitm%2F132164392704

Just had a look at the terms of the warranty and I will be contacting lexus again as it clearly states that TWG administer the warranty but the warranty provider is Toyota. Nowhere does it state it's an agreement with the dealer! I feel lexus customer customer service are just uninterested, I even had to point out that in his reply he refererred to the fault as an exhaust pipe and not a heat shield.. Administrator The company that administers this Warranty on behalf of the Warranty Provider. The Administrator is TWG Services Limited which has it registered address at Twenty Kingston Road, Staines-Upon-Thames, Surrey, TE18 4LG Warranty Provider The Company that provides this Extended Warranty and ultimately pays all valid claims made under it. The Warranty Provider is Toyota (GB) PLC (Lexus Division) which has its registered office at Great Burgh, Burgh Heath, Epsom, Surrey KT18 5UX.

https://www.lexus.co.uk/contact-details If you look at the contact page on the lexus site you can see that lexus roadside assistance and lexus extended warranty are managed by The warranty group. I took out a lexus warranty, this is the second warranty we have had on the car, I have just checked the documents and the first warranty does indeed state warranty provider is Toyota, the new one from May states warranty provider is TWG, this must be a decision made by lexus, which I am not happy about at all. Even the dealer confirmed it was the exact same warranty from lexus.

Thank you for your recent email regarding your Lexus CT200h. I was sorry to hear about the fault with your exhaust pipe and that an extended warranty claim relating to this has been rejected. I've asked Nigel Cumbes, the Service Manager at Lexus Stockport to contact you regarding the matter, as the extended warranty is not a manufacturer's warranty, but between you and the Lexus dealership. It's also difficult for us to comment on the fault from our head office. Thanks again for bringing this matter to our attention. Kind regards Ray Ray Lewis Lexus Customer Services

I contacted lexus and was told the extended warranty is not a manufacturer warranty and is an agreement with the dealership directly, they just offered to get the service manager from the dealer to call me. I was under the impression the warranty was with lexus, it's advertised on the lexus website and comes with lexus assistance? Something for other people to bear in mind.

Ha! To be fair the warranty is good, but the dealer said as it's part of the exhaust it's not covered, it is pretty poor that I think, it's supposed to be a manufacturer warranty, not exactly wear and tear is it!

My wife's CT has done this too, not covered under the extended warranty unfortunately.

My other half has the CT I have a 15 plate titanium X focus, the 1.5 ecoboost auto. I love my focus, but I prefer the drive in the CT, the new CT will be out soon so that will be interesting. My next car will be either a CT or the IS300h.

Found it, will order one tonight, that's brilliant, it's the only thing I ever felt the car was missing. Thank you 😄

I would be very interested in doing this, is it easy enough to do?