Hi all, thanks the the replies, I probably won't be visiting the Cambridge branch anytime soon, and have been dealing with Lexus Sidcup, now waiting for Cambridge to reimburse the costs of the things to sort out.
My car was serviced before I collected it as I pointed this out when I viewed the car, but I do wonder the attention to detail that Lexus put into their cars.. In the future, should I be servicing the car with Lexus? Cost of servicing isn't too much of an issue, there's a Toyota really close me to of the same jamca group as the Sidcup Lexus/toyota. Or go independant? I have never had a car serviced by a garage or a dealer before as both of my previous cars I did my own servicing.