Not sure about the "rake" but with the "reach" you can click the adjuster at the side about 8 times towards you and it gives you more. Maybe it's worth trying to click it up 8 times and see what happens. I did have an issue years ago on my 2000 ls430 and couldn't find a way forward so I removed all the cover around the steering wheel, found the rake and manually put it into the position I wanted and it just stayed in that position.