M3G

My Parents has recently purchashed an IS220D (not from approved used Lexus dealer), the car is a 2010 60' plate, it has done 89,000 miles, 9 services (6 of which were done at Lexus). They noticed that the heating wasn't working, so called our local Lexus dealer to arrange for it to be diagnosed. They diagnosed the car having head gasket failure, they would need to replace the engine with an exchange unit. My parents were obviously upset at the prospect of spending that amount of money and the staff offered to make representation to Lexus for any goodwill contribution. The outcome was no - They said the reason why was because the car had an 08' style engine fitted, this engine was modified due to the 05' style which had all the issues and needing their engines replacing. They also mentioned that the car needed it's engine replaced due to its mileage. They also said because the car had 3 of it's services done at a non Lexus dealer(6 were done at Lexus) it would be void on warranties etc. After spending most of the day contacting Lexus by many different means we are no further on with having a useable car. The Customer Relations team at Lexus were disgraceful, showing no help what so ever with this disturbing matter!! We have spent many many years talking to many of people about how good a service you receive with Lexus, how could we be so wrong. I am hoping to find out from other Lexus IS220d owners of same age and approx miles that have had head gasket failure can tell me the outcome with there car. I personally own same model car but 2007 57' plate, which was fitted with 05 style engine and I would be able to get a new engine if my car had the same fault.... this just doesn't seem right considering my parents car is so much newer!!! The Pursuit of Perfection.... Not the case with this car!!!! Thanks in advanced!!