Hi Simon, this is not the first time i've heard of bad lexus service,..i believe Lexus service in the USA is very good but then again most service in the USA is 10 times better than the UK and i don't just mean Lexus dealers , I have my car serviced at a japanese car dealers and touch wood no problems so far, I don't trust any car dealers never have and never will.....they are all ok when booking the car in for work but the minute you have a problem they fob you off or should I say rip you off, Lexus dealers are no different from any other main dealer .... don't believe the myth that Lexus dealers are the best.. especially in the UK , I think the cars are great, just as well being as you can't rely on the car being looked after by the main dealer.....BMW, HONDA Jaguar, Ford, I won't name them all but you get my point, find a good mechanic and I mean mechanic not a fitter (there is a big difference ) that you can trust and stay with them is the best advise I can give,........any update on your bad Lexus service ?
Allan