At least you guys have a choice, here in Guernsey only one dealer for Lexus and Toyota.
Last service on my ISF they managed nearly six miles on my car, when asked why just got a red face and "we`ll look into it" never heard anything back.
Thought I`d give them another chance so I took my Hilux in for a service, I was busy at the time and forgot to check the oil and filters after.
Anyway after a while checked all filters and oil, only the air filter had been changed!
Needless to say I will never be going back again.