Thanks Ian.
I have been uncomfortable for quite some time with the " wear and tear" reason (excuse?) often put forward to deny customers under the Exteneded Warranty arrangement.
I must say at this point that whilst I have had the cover for the last 6 years (and still have it) I have not been a victim to this scam (?).
Wear and Tear does not appear to be defined in the Extended WarrantyAgreement, so we must look at the Dictionary Definition which is amongst other things
"the damage which comes from ordinary use"
In my view there is a world of difference between ordinary use damage (say, wear on seating covering) and a failure of an item which does not last a reasonable length of time,or fails to perform to specification (say, a water pump or a suspension part).
Furthermore (in my opinion) when ever Lexus warrants the vehicle for a further two years (and takes the full premium, as it does), it is warranting each and every Protected Part for the full two year period.
I do not believe that employees at each Lexus Dealership, nor the Administrators at TGW Services Ltd possess the necessary knowledge to interpret the Agreement correctly and find it easier and more comfortable to use the wear and tear excuse.
If it occurred in my case ,I would have no hesitation in having the repair carried out at my expense and then suing Lexus (TGW) via the small claims track of the County Court, where a legal interpretation would be given.