SATURDAY 28 DECEMBER 2019 A Jaguar owner said
"During my career I had six Jaguars as company cars and two of my own since I retired. All were without problems except for the last two. At about 7,000 miles engine faults developed and I was without the car for about two weeks. It turned out to be a balancer shaft problem and the engine has to be removed and stripped down for examination by a Jaguar technician from Coventry. A few weeks ago, water started to leak into the front passenger footwell. I was without the car for about four days whilst the source of the leak was identified and dealt with. On 24 August, the turbo failed and the car had to be transported to the dealer on a recovery vehicle. Today, on the M6, the car lost power and a “restricted performance“ message appeared. My wife and I had to stand behind a barrier for ninety minutes awaiting a recovery vehicle. The car is now on my drive and will be taken by another recovery vehicle to the Jaguar dealer in Warrington. This has been a most unreliable car and when the current problem is dealt with I will have no confidence whatsoever in driving the car any distance without something else happening. I am going to Cornwall later this month and will be worrying the whole journey there and back. I would like Jaguar to replace the car.
MB, Warrington
And HJ`s response was........
This is the law as I see it: https://www.honestjohn.co.uk/faq/consumer-rights/ Liability rests with the supplier (ie the Jaguar dealer who sold you the car) not JLR. But JLR might intervene. If you took the dealer to court, this would be a significant case (not a 'small claim') involving first the full County Court and possibly the High Court, which would probably cost you upwards of £10,000; maybe upwards of £20,000 in legal and court fees with no guarantee of a ruling in your favour and the distinct possibility of not being awarded your costs. So, unless you get a favourable offer from JLR, it would probably be more expedient to simply part-exchange the Jaguar for something reliable, like a Lexus.