royoftherovers

Gosh Richie, so sorry to read that. Take care and return to full health soon.

Hi John, the price is all in and follows Lexus Official Schedule. I pay only for consumables e.g. Wiper blades, Tyres,Bulbs,Discs and pads etc. As you say, it spreads the pain.

Scouse

HI Jeff and welcome. An LS600HL is a very big car which will take some parking. It will have cost over £75k when it was new and will have associated running costs. £15 k is not going to buy one in the youth of its life and will be a potential money pit and whatever you save by only spending £15k, will not be enough and go nowhere near compensating you for the heartache. The ES for £35 k is a better idea, but a Toyota Camry for £30k and a 5 year warranty seems to me to be even better. Good luck and please let us know how you get on.

John, When I bought the car from them I took out a 10 year Service Plan at £34 per month fixed, so it was the regular service. Turns out to have been a good decision for me.

Thanks for saying that Richie. It is looking like the small franchisees are going to knock spots off the the bigger ones. If our members can help each other to recognise/distinguish one from the other , then it could be win/win. A win for the Members and a win for the "Sprats"

Adaisy

Many thanks Colin-most informative.

Celtic

My GS450h had its 100,000 miles service and Annual Hybrid Battery Health Check and M.O.T. yesterday.(62,000 miles on odometer) Car was collected and returned to me by Lexus Chester in pristine condition. 100,000 service completed satisfactorily and no other action required. Hybrid check was passed and only documentation given to me was a Certificate.No information contained on the reverse. M.O.T. Pass Certificate passed to me with no Advisories. A very pleasant outcome.

Mccartney

Can we have a link to this article please Colin. I cannot find it on Google.

You are confusing me Jeff old son. I was listing franchises and you are listing Dealerships. Bradford and Stockport are part of RRG, Sheffield is part of Montys and Stoke is part of Pinkstones. You carry on listing the Dealerships,I`m off to bed !

Trump

And you have just been appointed my assistant Mark for introducing the thought processes ! (lol)

Listers 0 RRG Group 1 Pinkstones 1

If one is not happy with the performance of the franchisee (Lexus Dealer), then it,(not Lexus UK) is the first port of call. Request in writing a copy of the franchisee`s Complaints Procedure, (email is an excellent way) and complete the procedure to the spirit and the letter. If at the conclusion of proceedings, you are still unhappy and if the matter has stopped short of involving the Dealer Principal, write to him/her stating clearly and unequivocally why you remain dissatisfied. If after receiving his/her response, you remain unhappy, then involve Lexus UK stating your reasons for remaining dissatisfied and provide copies of all correspondence to date. Do not do anything that would amount to you as the complainant not following procedures.And stick to the facts. By all means ask for advice on this Forum,but do NOT name names.

injustice

Lexus Stoke is owned by Pinkstones Motor Group a family owned business. They have franchises for Lexus, Toyota and MG. They seem to be worth dealing with for their level of customer service. A far better bet than large franchises, such as Motorline,Jemca,Inchcape, etc ? I have no affiliation whatsoever with any Organisation, motor or otherwise.

French

Hi Je and welcome. If you are outside of UK, do you mean miles or Kilometers ?

Yes, that`s about right Steve. Brake pads and discs?

Invitation

In our family we have had 8 German and 9 Japanese cars over the last 50 years. Every German car has developed faults and cost money to fix. Not a single Japanese car has gone wrong or even needed a bulb ! Says it all really.

I and many others Steve are so glad that you have found the Light! One day Range Rover and its sister vehicles will no longer exist, such is their record of unreliability.