Gary, you should take an enormous amount of credit for the way in which you dealt with the matter.
I understand that Lexus Carlisle is operated by the Border Motor Group which does not I understand, have any other Lexus Dealerships.
A strong letter to the M.D. of the Group might be appropriate and should you so desire you can report that your report to the L.O.F was received with utter dismay by several long standing Members who might be of a mind to request Lexus.U.K. to carry out a formal appraisal of Carlisle`s suitability to retain the Lexus franchise.
Many thanks for your candid assessment of Lexus Carlisle.