royoftherovers

Peter (Nemesis) has gone and done it. I bet Herbie has a look in though.

Very sensible Phillip. It is comforting when something communicated orally turns out to be correct. I took the same decision a short while ago after reading the new T&C.

You are wrong Sergio old pal. I`ll let Professor Herbie answer this authoritatively in his professional manner, much more succinctly than I can.

An excellent contribution Paul. Thanks.

without

Thanks Stephen. I did not wish Kjetil to be scammed. Much appreciated.

Profusion

Surely, any update bought now will only be as at 2017/8 won`t it ?

Insurance premiums are not wasted money, Norman.

I think that it is still generally the case that UK Lexus centres are very good or better. There are however centres that seem to fare less well, based upon feedback from our Members. It is important however, that our Members praise good performance so as to provide some kind of balance. A few rotten apples do tend to corrupt the barrel. I always advise Members to raise concerns with the Dealer Principal of respective Dealerships, if they cannot find redress from the Sales Staff they re dealing with. What is fundamental to all of the concerns is for matters to have been documented prior to the problem having been identified and therefore when provided with evidence of what was agreed beforehand a Dealer Principal has no option but to apologise and support the Customer. Only by being provided with irrefutable evidence will high standards be sought and maintained by Dealerships. The spoken word is no longer of value, so for the avoidance of doubt and misunderstanding, customers must document agreements/requests.

Olympus mons

Have we met on the Toyota Forum James ?

Marathon

An important lesson learned though James. Your maximum clout exists just prior to the point of sale.

Collapse

I do not think that you are too wide of the mark here Peter. Members need to do "due diligence" in so far as they can. Members will have no greater clout then just before concluding a deal. If the member does not receive the service that he is requesting then he should just walk away from the deal. From what we have been told it appears that Lexus Exeter misrepresented the vehicle in the video and did not present it to the purchaser in a manner that one would have expected. If this represents a new Lexus attitude then Lexus must accept the consequences. Who would want to buy from Lexus Exeter after this debacle? It may have been a rogue salesman, but it is Lexus Exeter, not Salesman Smith who by now might be selling BMW`s ? I would advise the O.P. to document and formalise his complaint by writing to the Dealer Principal at Lexus Exeter, with a copy to the M.D. of the Snows Group and to keep us all updated with events.

Holmes

Thanks Dan. "Replacing the Lexus Warranty " is a little disingenuous of them as the one you have cancelled was far superior. Still you have your money back.

Sorry, see if this one helps. Lexus Indie Garages (1).docx

Welcome James. Sorry to read of your problems. See if this helps. MORE LEXUS INDIE RECOMMEND.docx

Belgium

And don`t overlook the key words in the new warranty "manufacturing or assembly defect" or similar. That`s gonna be a tough one to overcome for owners.

Cassidy

Adolf

A Tigress ?