royoftherovers

Funnily enough Phil, Lexus sourced and fitted my Khumo All Seasons for the same price as I could obtain anywhere. I firmly believe that to establish and maintain good relationships with one`s Lexus Dealer is key to receiving good service.

I`ve just picked this up from a M.B. website, It is about practices at Inchcape which has a franchise for both M.B. and VW. We are all advised to be very alert! "Mine (MB )correctly pointed out the rears were on their last legs - I knew it and had already checked how much they'd cost. Service Advisor insisted they'd be competitive and asked if they could give me a price, so I said 'sure'. He came back and the price was there or thereabouts what I'd had. I was about to say go ahead, and in very much an afterthought I said "this is for both, isn't it?" "Oh no", he said "that's each"! Bearing in mind they're an Inchcape dealer they've never been too bad. Same group owns the local VW dealers and I've had calls from them, including one just a few weeks ago on wife's Tiguan, saying tyres are worn close to the European Legal Limit of 3mm. There''s no such thing! And the tyres are near as dammit 5mm!! "

Please do share the reply with us Phil.🤣

Waft

If yuh dunna ask, yuh not gunna get !

Weave

Stewart.

You are spot on Shahpor. Phil is taking a more Global view, which is also correct when viewed from the different perspective. As I have said/implied several times now, the success or failure of the new system is proportional to the number of successful claims under the new warranty. In the short term LOC Members will be dissatisfied and possibly move on to other manufacturers, but in the medium term there is the opportunity to view how the new arrangements are bedding down. Some members will leave straight away, others will watch and see how it goes, others will remain with the Brand and new Customers may be enticed by something which is unrivalled in the current marketplace. I wonder how many people remember the now discontinued Vauxhall Lifetime Warranty which was so full of holes that one esteemed motoring journalist described it as "so full of holes you could drive a Vauxhall Wyvern through it!"

There speaks a savvy man.

I sympathise with you Phil. If the future successful claim rate under the new Relax Warranty is 80% or more, then I think that L.O.C. Members will consider the larger hourly labour rate to have been a good investment. In the immediate term though Members who bought new will retain their initial 5 year Manufacturers Warranty and the new arrangement will not kick in until year 6. So it is for years 6-10 inclusive that the new arrangements will impact. For people buying new, years 4-10 will be subject to the new Relax arrangements because the Manufacturers Initial Warranty has been reduced from 5 to 3 years. It will be interesting to see how Lexus fares in future Customer Satisfaction Surveys and how future sales figures reflect what is happening.

You speak for a good number of owners Graham.

Expansive

Procrastinate

Perhaps alluding to the immortal thinking of our colleague and friend Paul nrx I am absolutely certain Phil that you are definitely, maybe, almost, spot on.

Cogitate

Get in there quickly Pete. Most people who want to buy an electric car today, have not yet thought it through properly.

Mrs Roy tells me that I am beyond servicing Len! Best wishes.

Thanks Pete. Sadly prices will continue to rise so long a buyers are prepared to pay the prices being asked.

Thanks Vere for the update. You should speak with the Dealer Principal at Croyden before raising the matter with Lexus.U.K. Are you a member at Lexusworld.com as most of the SC Owners reside there ?

Frank commanded Apollo 8 and Jim Lovell was one of the crew. Off topic, so I must be quiet Renato !🤞

Do report back Tronix as we would all like to know how RELAX is going to work.🤞

But Tom played Jim Lovell, so he was right in the thick of it Graham. I suppose they might have called Frank Borman ?

Read my other post Linas. The Lady knows not what she is talking about.

Len, it is interesting to note that the Service Schedule is identical for cars that have done 20,000 and 120,000 miles !

What would the crew of Apollo 13 have done ?