Thanks for that Martin.
The person who feels aggrieved in the article was misinformed. The current Extended Warranty is considerably better than Relax and she is better ( in my opinion) staying with it. She can ask for a refund of her £500 and stay with Relax if she wishes.
Things are being said by different people in different circumstances about different things and this is the fault of Lexus UK and its communication machine. Matters are being passed on in this Forum and orally without full possession of the facts.
In essence (as I think you know Martin) Relax is introduced by Lexus in the UK. It is free of charge and provides certain guarantees against replacement/repair, subject to certain Terms and Conditions. It is applied annually upon completion of Service by Lexus following the expiry of the 3 years manufacturers warranty and covers vehicles from 4-10/100,000 miles/ years old.
There currently exists a Lexus Extended Warranty for vehicles 4-10/140,000 miles/ years old. It is being withdrawn but those who currently are contracted to the Warranty can choose to continue with it until its expiry or to move over to Relax and receive a refund of an appropriate sum, subject to certain conditions. The current Extended Warranty is/was for a 2year period payable in full after 12 months. This led some people to think that the second year was free when in fact they were paying the sum due for 24 months up front.
There is not a shred of doubt that the Terms and Conditions applicable to the current Extended Warranty are superior to those applicable to the Relax warranty. It will not be possible for current holders of this Warranty to extended it further and so,( unless Lexus UK ISSUES A REPLACEMENT EXTENDED WARRANTY PERHAPS 150,000 MILES/15 YEARS AT A SUITABLE COST?) owners will lose all cover if their vehicles exceed100,000 miles/10 years old.
It is regrettable in my view that an authorised consolidated statement could not have been issued by or on behalf of the Lexus UK Organisation for everyone to receive and digest the same message.
Please do let me know Martin if you do not agree with my interpretation of current events.
In which case a PM might be appropriate ?