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wildrnes

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Posts posted by wildrnes

  1. Had a super day at Arley Hall today - drove nearly every car on the books.

    Nice people, until..........

    We get the SC430 after waiting hours and hours and hours (you get the picture)

    Take it out for a run (after being warned to take it steady - there had been complaints from local yokels about speeding through the village) off we tootle.

    So far so good. :D

    Stopped half way at changeover point and had a go with the roof. It was down (beautiful, sunny day), so we put it up...... and back down. :yahoo:

    Set off :yahoo:

    Bing bing bing bing bing ....... etc

    Bugger £50 + k car and we've broken it :oops::crybaby:

    What to do :question::crybaby:

    Looked everywhere - under hood, doors, seatbelts, pressed buttons galore nothing - by now we were slightly :whistling:

    I know - phone Lisa at Lexus Stockport, she'll know :D

    At this point we had been passed by the other SC, an RX300 and several of the smaller Lexus (and a GS430 at about Mach4.....................)

    Eventually, we discover the roof had not closed itself properly, and after closing it and opening it again another couple of times the bing stopped. And we resumed our merry way

    Got back to the folks at Arley Hall to be greeted with

    "With all due respect (and we ALL know what that means <_< ) you've had this car out for 40 minutes and you're only allowed 25. You were told before you set off that we have a waiting list for this car.............." you get the idea

    We had the keys taken from us and were made to feel unwelcome to say the least, even though we had explained why we were late back

    We were told once we got back that there was a number to ring on the laminated map in case of any problem, but we didn't use the map, and no-one had pointed this out to us before any of the test drives (they all had sat-nav anyway!)

    So - a super day, totally ruined by the attitude of the Open Road staff, for something which was out of our control

    Maybe we shouldn't have put the roof up and down, but no-one said we couldn't and anyway, it's a test drive, not just of the car, but of the comfort features too, isn't it?

    We plan to send some form of complaint about this matter to Lexus

    Let's see what they say :mat:

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